Training Coordinator

Role : Training Coordinator Location : NYC, NY / Onsite Setting up training sessions in our learning management system and managing enrollments end to end on a daily basis.Creating and scheduling large volumes of bulk email campaigns to keep our learners reminded and updated about session information and any required pre-work.Producing live workshop sessions - supporting our facilitators in the moment by creating breakout rooms, marking attendance, fixing tech issues, messaging with our learners in the background, supporting the general flow of the session.Coordinates and manages multiple cohorts simultaneously to ensure a continuous, consistent and uninterrupted learning experienceSupporting program managers on planning for and executing in-person sessions where applicable. This will include, for example, ordering and printing materials, setting up meeting rooms, organizing catering and offsite activities.Dealing with email requests from learners in relation to enrollments, cancellations etc.Writing and sending via comms systemmonthly newsletters to facilitators.Support in recruiting, upskilling and retaining the facilitator community by partnering with the teams in need and creating specific comms.  Assigning facilitators to their programs, scheduling their sessions and sending rosters. Troubleshoot issues that arise, and utilize a bug ticket systemReportingPull data to support capacity and activation planningTrack training goal completion and gather useful insights to drive engagementUse analytical skills to conduct post-event reporting and ROI analysis to measure program effectiveness. Uncover fresh audience insights and define creative and strategic approaches to solving our biggest event challengesShare survey insights with external partners or faculty where needed