Customer Service Representative

Company Description McCandless Well Drilling and Services, Inc. (MWD&S) is a trusted water well service provider based in Western New York. Serving both residential and commercial customers across Western New York and Northwestern Pennsylvania, the company specializes in the installation and maintenance of water well systems. MWD&S also offers additional services, including water pump sales and service, water softening, reverse osmosis systems, well abandonment, well rehabilitation, and custom welding and fabrication repairs. With a focus on top-quality products and exceptional customer service, MWD&S is dedicated to meeting the water system needs of its clients. Role Description This is a full-time on-site role based in Jamestown, NY, for a Customer Service Representative. In this role, you will deliver outstanding support to customers by addressing their inquiries, scheduling service requests, providing information about products and services, and maintaining accurate records. The representative will engage directly with customers to resolve concerns while ensuring a positive customer experience. Collaboration with internal teams and maintaining professionalism in all interactions will be crucial to success in this role. Qualifications Strong customer-focused skills, including Customer Service and Customer SatisfactionExperience in Customer Support and creating positive Customer ExperiencesAbility to effectively manage customer inquiries with clear and professional communicationDetail-oriented with strong organizational and record-keeping skillsProficiency in basic computer applications and familiarity with scheduling systemsAbility to work collaboratively in a team environmentHigh school diploma or equivalent; additional education or certifications in customer service or related fields is a plusPrior experience in the water services or construction industry is an advantage but not required