Director of Technical Services

This is a rare opportunity to lead Technical Services at a fast-moving, high-impact service team backed by an $8B parent company. If you an energetic, strategic service leader with deep experience managing technicians and working hand in hand with customers, we want to meet you! Relocation support is very strong, let us make your move seamless!Why This Role is Hot: Lead service functions for a 500 employee manufacturing plant producing cutting-edge automotive aftermarket and other industrial products. Be a vital member of the leadership team, your insight, experience and decisions will help shape this organizations success. Strong relocation package available for top talent.About the Role: Develop, implement, and maintain an efficient service system, including software, policies, and procedures, to maximize productivity and track performance. Continuously analyze service metrics, customer feedback, and operational performance to identify areas for improvement and implement corrective actions. Manage budgets and resources for the service department, ensuring activities are delivered within financial parameters. Oversee the daily dispatching and scheduling of field service technicians based on their skill level, availability, and customer needs. Maintain and update the customer and service call database, documenting all interactions and actions taken. Lead, mentor, and motivate the service and dispatch teams to foster a high-performance, customer-centric culture. Develop and facilitate training programs to ensure the team is proficient in technical skills, service processes, and customer relations.Candidate Profile: 6+ years of experience in a customer service role within a product-based organization Proven leadership and people management skills Exceptional communication and interpersonal skills. Energetic and "jump right in" personality Ability to work in a fast paced environment Proficiency with dispatch and work management software, as well as Microsoft Office Strong client follow-up skills College Degree preferred OR high school diploma with proven experience in similar role Knowledge of OracleWhy Jefferson County, IN? Small-town living with Midwest charm Competitive cost of living Access to thriving regional manufacturing ecosystem