Senior Specialist, Solution Delivery

WHAT MAKES US A GREAT PLACE TO WORKWe are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.WHO YOU’LL WORK WITHBain's NextGen Software Solutions (NGSS) team’s mission is to take new software products within Bain from zero to scale. We discover, build, and support applications around the company’s most important intellectual property, and serve as the company’s internal subject experts on our own software. You will support clients and case teams working with our Signal by Bain product. Signal is a powerful, flexible, cloud-based program management tool that provides unmatched visibility over every aspect of a client merger or divestiture.WHERE YOU’LL FIT WITHIN THE TEAMThe Senior Specialist, Solution Delivery, is accountable for supporting and advising case teams and clients on the deployment and ongoing usage of Bain software and tools that enable the Bain consulting Solution. You will own the management of deployments for assigned clients and support senior team members with more complex deployments or high-priority cases or clients. Additionally, you will act in an advisory capacity to case teams and clients on both product usage and ensure ongoing client success with the software or tool through ownership of Service Requests, Incidents, and Problems to deliver resolutions and continuous process improvement.WHAT YOU’LL DOProject management and ongoing support (30%)Support consulting team and clients with technical issues related to software implementation, including at the client site when requiredSupport first-line user queries and delegate/escalate issues to other support staff, software product owners, or vendors as appropriateUser training (25%)Lead training of new users on usage of the software across the usage lifecycle – case team and clients (day-to-day users and potential for senior client leaders)Create, curate, and provide ongoing maintenance of software training curriculum, including structure, delivery methodology, materials, and other collateral (e.g., videos) Solution Advisory (10%)With support and guidance from more senior team members, they will support requirements gathering, set-up, and configuration process of software coordinating working across client, case teams, Practices, NGSS, and other internal groups where necessaryProduct Operations (10%)Collect, aggregate, and synthesize user feedback to support the Product Manager in developing and prioritizing software enhancements and roadmapWork closely with the product team to triage/support client-specific enhancements, advocating for clients within the product team and managing client expectations/communicationAt higher levels of performance, will be beginning to demonstrate the ability to apply IP knowledge to advise case teams and clients directlySoftware product awareness (10%)Participate in the creation of marketing videos and collateral for internal marketing as well as client proposalsProvides new/pipeline case teams with relevant examples from previous users (e.g., dashboard screenshots, training materials, executive presentations)Team operations (10%)Contribute to initiatives intended to improve overall performance and value deliveryService improvement (5%)Work with Product Manager and Product Operations Manager to design and implement new servicesAssist in the development of tooling, processes, and documentation to improve support servicesABOUT YOU3-5 Years of experience in the following:Working in software deployment, software customer success or technology-related consultingWorking independently, prioritizing high-value tasks while identifying and overcoming hurdles within the workstreamEducationAssociate's/Bachelor’s degree or an equivalent combination of education, training and experienceKnowledge, Skills and Abilities     Independently prioritizes key tasks and makes recommendations to the supervisor and team on potential approaches to solve problemsTakes ownership of work and exhibits an “at cause” approach even in difficult situations; manages deliverables to achieve impact and results with oversight from supervisorDemonstrated ability to execute on assigned projects and helping to define the goal or outcome Makes recommendations for timely and zero-defect analysis; strong detail orientationExecutes and improves work process independently, prioritizing high-value tasks while identifying and overcoming hurdles within the workstreamHas skillset to communicate insights in a compelling way; collaborates with a manager, as needed, for high-priority clients/requests/initiativesDemonstrates effective communication skills with most levels of the organizationU.S. COMPENSATION INFORMATIONCompensation for this role includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution based on years of service and Bain’s best in class benefits package (details listed below).Some local governments in the United States require a good-faith, reasonable salary range to be included in job postings for open roles. The estimated annualized compensation for this role is as follows:In Illinois, the good-faith, reasonable annualized full-time salary range for this role is between $103,500 - $124,250Annual discretionary performance bonusThis role may also be eligible for other elements of discretionary compensation4.5% 401(k) company contribution, which increases after 3 years of service and is 100% vested upon start dateBain & Company's comprehensive benefits and wellness program is designed to help employees achieve personal independence, protection and stability in the areas most important to you and your family.Bain pays 100% individual employee premiums for medical, dental and vision programs, offering one of the most comprehensive medical plans for employees without impacting your paycheckGenerous paid time off, including parental leave, sick leave and paid holidaysFully vested 401(k) company contributionPaid Life and Long-Term Disability insuranceAnnual fitness reimbursements