Sales Support Representative (Temp-to-Hire)

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health.We are seeking three detail-oriented and proactive Sales Support Representatives to support the operational success and growth of Nidra Therapy. These roles are critical in ensuring timely, accurate processing of patient orders and serving as a key liaison between healthcare providers (HCPs), clinic staff, and internal teams.This hiring initiative is designed to strengthen sales support coverage across time zones, improve responsiveness, and ensure continuity of service throughout the business day.Schedule & Coverage:We are hiring for three dedicated coverage windows:8:00 AM – 5:00 PM EST8:00 AM – 5:00 PM CST8:00 AM – 5:00 PM PSTCandidates do not need to be physically located in these time zones but must be able to reliably work the assigned hours.Location: Remote (U.S.-based)Responsibilities:HCP & Clinic CommunicationCommunicate with healthcare providers (HCPs) and clinic staff via phone, email, and fax to obtain required patient documentationProactively follow up on missing or incomplete information to ensure timely order progressionServe as a primary point of contact for clinic navigators, coordinators, and administrative staffBuild strong relationships with clinic teams to improve responsiveness and efficiencyOrder & Documentation ManagementReview incoming documentation for accuracy, completeness, and complianceTrack and manage order status from initiation through completionCoordinate with internal teams (reimbursement, operations, clinical support) to resolve issuesEnsure all activities comply with HIPAA and Protected Health Information (PHI) requirementsCRM & Operational SupportUtilize Salesforce (or similar CRM) to document interactions and track order progressMaintain accurate and timely records to ensure data integrityMonitor dashboards and reports to prioritize outreach and follow-upsSupport reporting needs across sales and operations teamsRelationship ManagementEstablish key contacts within partner clinics, including referral coordinators and navigatorsDevelop an understanding of clinic workflows to improve engagement strategiesCollaborate with Territory Managers and Associate Sales Representatives (ASRs) to support regional effortsShare feedback to improve internal processes and customer experienceProcess Improvement & Sales SupportIdentify workflow inefficiencies and recommend improvementsAssist in onboarding new clinics and guiding them through documentation requirementsSupport sales teams with account updates, documentation summaries, and follow-upsContribute insights on trends, barriers, and opportunities within assigned territoriesRequirements:1–3 years of experience in healthcare, sales support, customer service, or a related fieldBachelor’s degree preferred, or equivalent work experienceExperience with Salesforce or similar CRM systems preferredFamiliarity with HIPAA and handling PHI requiredStrong attention to detail and ability to manage multiple priorities in a fast-paced environmentSkills & Competencies:Strong verbal and written communication skillsExcellent organizational skills and attention to detailAbility to manage multiple priorities with urgency and accuracyRelationship-building and interpersonal skillsProblem-solving mindset with a proactive approachComfortable working cross-functionally with sales and operations teamsCompensation & Structure:$60,000 annualized base (hourly structure)Temp-to-hire engagement to start, with the opportunity to convert to full-time based on performance and business needsNo bonus or commission structureKey Success Metrics:Timeliness and completeness of documentation collectionOrder processing turnaround timeAccuracy and quality of CRM dataHCP and clinic satisfactionContribution to overall sales support efficiency and responsiveness