Support Services Manager

A company is looking for a Manager, Support Services for a travel agency. Key Responsibilities Lead the full employee lifecycle including recruiting, onboarding, and performance coaching Drive customer service excellence by providing strategic guidance and data-driven recommendations Monitor and evaluate call center performance, ensuring adherence to service level agreements and operational standards Required Qualifications Bachelor's degree preferred or equivalent combination of education and relevant experience Minimum of 5 years of progressive experience in call center management or senior leadership Experience working with Salesforce Demonstrated ability to lead and develop high performing teams in a fast-paced environment Proven analytical and decision-making capabilities to resolve complex operational issues