Technical Account Manager - Remote

At Varicent, We’re Not Just Transforming The Sales Performance Management (SPM) Market—we’re Redefining How Organizations Achieve Revenue Success. Our Cutting-edge SaaS Solutions Empower Revenue Leaders Globally To Design Smarter Go-to-market Strategies, Maximize Seller Performance, And Unlock Untapped Potential. Varicent Stands At The Forefront Of Innovation, Celebrated As a Market Leader In The 2025 Forrester Wave Report For SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, And G2. Our Solutions Are Trusted By a Diverse Range Of Global Industry Leaders Like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker And Hundreds More. Here’s Why You’ll Thrive At VaricentInnovate with Purpose: Build impactful solutions for customers worldwide.Join Excellence: Work in a diverse, collaborative, and innovative team.Shape the Future: Lead in redefining revenue optimization.Grow Together: Unlock your potential in a supportive environment.Join us at Varicent—where your talent and ambition meet limitless opportunities for success!Varicent’s Customer Success team is actively seeking a Technical Account Manager with an analytic mindset and a keen focus on data. The dedicated TAM will partner with a portfolio of customers to achieve long-term goals, while developing strong relationships, and adapting to our evolving product offerings. The successful candidate will coach and enable their client contacts on technical needs, new feature adoption, encourage model optimization, and facilitate the extension of the existing VIP agreement. This role was created to support client’s varying and unique technical needs during every stage of their software lifecycle journey.What You'll DoAssume the role of expert and specialist, trusted with the responsibility of managing and nurturing your designated client portfolio.Review impact of new features and fixes and assess those against customers organizational needsAssist in configuring Varicent specific solutions based on customer requirements as requestedGenerate and communicate monthly performance and support metric reportsAnalyze usage data and metrics to identify remedial actions requiredHelp implement remedial actions for proactive maintenanceSupport other team members by troubleshooting errors, bugs & technical hurdles and advising on best practice for optimizations - upskilling the team in the processTake initiative in identifying growth opportunitiesCollaborate with our team to achieve sustainable project and product growthParticipate in Success Planning Workshops to drive Customer Success initiatives through Customer Success PlanningWork with internal stake holders to review change management process and propose future state where possibleWhat You'll BringAt least 7 years of experience in IT Consulting, Enterprise Software ImplementationBachelor’s Degree or higher in a technical field or a related business discipline  Prior experience with Query Based Languages and Relational DatabasesTechnical data skills including strong experience with SQL, data manipulation, Microsoft ExcelTime management: organize work schedules ensuring deadlines are always metStrong business communication skills Experience in gathering and interpreting requirements and matching those with product capabilitiesAbility to empathize with customers and understand their needs at every stage of the software lifecycleInitiative and ability to work with minor oversight Ability to adapt to evolving and changing processesPreferred: Hands on experience of Varicent software products (Administering, implementing, and/or supportingSuccess Outcomes1-3 MonthsCandidate should be familiar with company culture, policies, and internal systems.Training and onboarding should be complete.Candidate will learn the various sources to obtain information.Begin client and CSM introductions.Participation in team meetings and events.4-6 MonthsCandidate should be able to manage their clients fairly independently and adhere to the VIP program.Candidate will begin to prioritize their own work and demonstrate problem resolution, personal growth, and adaptability7 Months And BeyondCandidate will be given a full client portfolio. After 12 months should be able to perform all duties of a TAM, including performing a complete Annual Health CheckVaricent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.comVaricent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact