Quality Management Specialist

Title:Quality Management Specialist Location:1776 SW Madison Portland, OR 97205 Wage Range:$59,176-$69,680 / Exempt- Salary If you are a motivated and dedicated Quality Management Specialist looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you! At NARA NW, you'll find a supportive and inclusive work environment where every member of our team is valued and respected. Whether you're passionate about healthcare, behavioral health, education, or social services, there's a place for you to make a positive impact. Company Mission: The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need. About the Company: At NARA NW, we provide essential services and support to Native American and Alaska Native people, empowering them to lead healthy, fulfilling lives. As an organization rooted in cultural heritage and community values, we offer a unique and rewarding opportunity to make a direct positive impact in the lives of others. We have over 400 employees in a wide range of programs and services, including medical and dental care, addiction treatment, housing assistance, and cultural enrichment programs, there are endless opportunities to grow and thrive in your career while making a difference in the lives of others. Position Overview: As a Quality Management Specialist at NARA NW, you will play a pivotal role in ensuring our organization's quality program is efficient and effective. You will help to develop quality assurance and quality improvement strategies. You will assist with the optimization of policies, procedures and workflows within the organization. You will assist in the creation of quality assurance standards as well as measurement and monitoring of quality initiatives. Additionally, you will provide a critical link between the theoretical frameworks of quality management and their practical application at NARA, NW. Your work will help to foster a culture of continuous quality improvement by ensuring excellence within the organization. What you will do: QM Systems: ensure alignment with NARA NW's quality management program, accreditation requirements, and regulatory standards. Audits: Assist with site audits including internal audits to verify compliance with regulations, standards and company policies. Corrective Actions: Identify deficiencies and assist in the development of corrective and preventive actions as needed. Reporting: Categorize observations and document results in comprehensive reports for management review. Facilitate Continuous Quality Improvement: promote a culture of continuous quality improvement. Team Collaboration: Collaborate as part of a team, including training and cross departmental collaboration. Document Management: Maintain and document data for presentation of reports on quality work including audits, quality improvement and quality assurance projects. Compliance Metrics: Ensure compliance metrics are met and communicate them to site management and senior leadership. Prepare information for Management review boards. Policy Development: Contribute to the formulation of Regulatory Policies and Procedures in compliance with local, state, and federal standards and regulations. Stay Informed: Stay updated on government regulations and standard changes through publications, seminars, or collaborations. Communication: Effectively communicate business-related matters or opportunities to the next managerial level. Other duties as assigned. We would like to hear from people that have: A completed BA/BS, preferably in human services, behavioral health, mental health, or healthcare. Alternatively, a high school diploma may be considered with five or more years of relevant experience. Ideally, 2 years of quality or regulatory experience in healthcare or another regulated industry. Customer service and project management experience is preferred. Previous experience in CARF or AAAHC-accredited organizations or governmental entities focused on improving human services quality is advantageous. Administrative experiencein the behavioral health field is desirable. Preferred certifications include American Society for Quality (ASQ), Six Sigma, Certified Professional in Healthcare Quality (CPHQ), Certified Associate in Project Management (CAPM), or Project Management Professional (PMP). Adopt a consultative approach to the survey process. Possess critical thinking skills. Multitask effectively, including understanding client requirements and providing prompt and satisfactory responses. Prioritize and manage multiple activities and responsibilities efficiently. Demonstrate a strong understanding of quality management system concepts, including good documentation practice (GDP), corrective and preventive action (CAPA), and document change control practices. Collaborate within a team environment and contribute to team objectives. Exhibit the ability to drive change, and ideally, possess project management and process mapping experience. Exhibit strong written and verbal communication skills, including presentation abilities. Maintain a professional demeanor on the phone and in email communications. Display strong attention to detail. Be familiar with computers and Windows-based PC applications. Ability to learn and navigate complex computer systems. Experience with word processing software (e.g., Microsoft Word) and internet browsers (e.g., Internet Explorer) is required. Familiarity with Smartsheet or PowerDMS is a plus. Experience working within the Native American/Alaska Native community is considered a plus. If in recovery, must have a minimum of two years of sobriety/clean time. Ability to maintain professional boundaries with clients, the community, and other staff members, work collaboratively with clients, other NARA NW staff, team members, and to always treat everyone with respect and dignity. Preference will be given to the following categories: Native American/Alaskan Native. Experience working within the Native American/Alaskan Native community. All potential hires are required to have a background investigation to determine a history of sexual and child abuse. All potential hires are required to have a pre-employment drug screen. A current Driver's License is required. Whats in it for you? 14 Paid Holidays:New Years, Martin Luther King Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, 4th of July, Labor Day, United Indigenous Day, Veterans Day, Thanksgiving, Day after Thanksgiving, Christmas, and Employees Birthday! Benefits: Employees working 20 hours, or more are eligible for benefits. Benefits are effective from the 1st of the month following the date of hire. Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente 14 Paid Federal Holidays (Listed Above) 13 Paid Days of Sick Time 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days) $50,000 Life Insurance & AD&D Short Term and Long-Term Disability Flexible Spending Account Health Spending Account 401(k) with 4% Match Employee Assistance Program Inclement Weather Days (Snow Days) Referral Program- (Up to $1000 Dollars) Company Phone Company Laptop Public Student Loan Forgiveness -NARA NW is a local 501(c)3 nonprofit, FQHC How to apply: To Quick Apply, go to Careers NARA NW (naranorthwest.org) Look for the position you want to apply for and submit a resume (Required) and cover letter (Not required), thats all! Feel free to contact recruiting@naranorthwest.org if you have any questions or would like to know where your application is in the process. NARA NW is fully committed to supporting sobriety. All employees must agree to model sobriety, including no alcohol drinking, no illicit drug use, no marijuana use, and no prescription drug abuse behavior. If in recovery, must have been sober/clean for a length of time sufficient to demonstrate that will be able to model sobriety.. This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the positions activities and requirements, the agency reserves the right to modify, add or remove duties and assign other duties, as necessary. Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 and 473). NARA Northwest is an Equal Opportunity Employer. Within the scope of Indian Preference, all candidates will receive equal consideration. Experience working with Native American/ Alaska Native community is considered a plus.