Breakdown Coordinator

Job TitleWestern offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within and has infinite growth potential. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive.ResponsibilitiesProvide prompt and courteous communication and direction to drivers, shops, and vendors regarding breakdown events.Utilize the TMT RoadCall program to document issues, vendor information, and repair plans, ensuring DOT compliance.Respond to phone calls and emails from drivers, vendors, and internal teams in a professional and efficient manner.Follow up with vendors to obtain invoices for processing in the TMT system and upload them to Synergize.Assist in planning, communicating, and scheduling preventative maintenance tasks with drivers and operations teams.Job QualificationsMust pass drug screening and be subject to random drug and alcohol testing.Minimum age requirement of 18 years.Demonstrated proactive and helpful attitude with the ability to adapt to varying schedules and hours.Strong organizational skills with the ability to work independently and effectively communicate with drivers.Preferred experience in mechanical, computer, and phone operations.Excellent customer service, problem-solving, and interpersonal skills.Western Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment. Upon employment, employees may be required to have their picture taken.Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.