Mecklenburg Transportation System (MTS) Manager - Services For Adults

Follow Your Calling, Find Your Career!! Please apply by: Sunday, May 17th, 2026Salary Range: $83,960.00 to $104,950.00 per year. This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.The Mecklenburg County Department of Child, Family, & Adult Services strives to strengthen families and communities through a safety-net of services, collaborations, and hope. Our vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients.Services For Adults (SFA) is a part of the Adult Services Division of the Mecklenburg County Department of Child, Family, and Adult Services. The division is responsible for four main program areas: Adult Social Work Services, Community Social Work, the Senior Citizens Nutrition Program, and the Mecklenburg Transportation System (MTS). Position Specific Information Mecklenburg Transportation System (MTS) and the Services For Adults (SFA) division is seeking a seasoned, human services professional to lead the County’s Non-Emergency Medical Transportation services.The successful candidate should have a proven track record of strategic thinking and innovation as it relates to managing and developing transportation systems and services for seniors.To be successful, the manager will need to be knowledgeable in the local and regional transportation community and be intentional around collaboration with community members, key stakeholders, and partners to build a robust array of transportation strategies for Mecklenburg County residents, particularly seniors.The ideal candidate is well-versed in the importance of social determinants of health and their effect on overall wellbeing, specifically as it relates to the transportation needs of residents eligible for publicly funded services and resources.Full time position located onsite at VCW, 3205 Freedom Dr., Charlotte, NC 28208. Primary work hours are Monday – Friday, 8:00 AM to 5:00 PM.Position SummaryPlan, develop, and manage human services programs. This senior-level position is responsible for organizing staff to effectively carry out program activities; implementing program design, development and strategic planning; and ensure compliance with program requirements.Essential FunctionsManage and evaluate assigned staff; process and resolve employee concerns and problems; direct work; coach, counsel, and mentor staff; complete employee performance appraisals; conduct interviews and make hiring recommendationsEnsure operational efficiency while meeting local, State and Federal guidelinesDevelop new program policies and procedures that are continually incorporated into the divisionResponsible for budgeting, strategic planning, goal setting, measurement, hiring, retaining staff, and ensuring adequate training needs are metDevelop procedures to meet department or program goals, ensuring adherence to regulatory guidelinesReview information with teams or staff members to provide guidance and direction in the delivery of servicesEstablish performance objectives, conduct periodic reviews and monitors progressProvide consultation to staff in complex case situations, acute emergencies, or cases which require a high level decisionReview and analyze activity reports and statistics for continuous assessment and improvement of program operationIdentify information and resources necessary to assess community needsAssist in the development and implementation of program procedures and policiesCoordinate and align services and activities to monitor performance through data collection and reportingParticipation on committees and work groups both internally and with community partners as neededSome positions may be required to supervises enrollment and eligibility activities performed in the NC FAST systemMay be required to staff shelters in the event of a disasterMinimum QualificationsExperience: Minimum of seven years of experience in area of assignment and two years of supervisory experienceEducation: Bachelor's Degree in Human Services or related field.Combination of relevant education and relevant experience accepted: YesLicenses And CertificationsRequires a valid North Carolina or South Carolina Driver's LicenseRequires County Driving PrivilegesPreferred QualificationsPrior transportation services experience on the county local government, city, regional, or federal government level.Subject matter expert with transportation background in developing and implementing strategic plans and evaluation for transportation services a must.Knowledge of the Department of Transportation (NCDOT) and Federal Transit Administration (FTA) policies, procedures system applications, including the Americans with Disabilities Act (ADA) guidelines.Knowledge of auditing procedures, i.e. National Transit Database (NTD), Triennial Reviews, etc. Prepare reports, maintain records and support grants and compliance reviews.Knowledge of call center operations related to dispatch, scheduling and customer relationships.Experience with planning, coordinating and optimizing service delivery, including routing, scheduling and fleet utilization for paratransit services.Knowledge of safety programs, incidence response and risk management; ensure proper documentation and timely resolution of issues.Experience developing and overseeing financial budgets on an annual and quarterly basis, tracking expenditures, forecasting needs and ensuring cost-effective operations.Experience with identifying, flagging, and analyzing potential financial and budgetary risks.Understanding of FTA funding sources (5307), Rural Operating Assistance Program (ROAP) and other transportation grant funding.Strong problem-solving and decision-making abilities.Proven track record of successful leadership and team management.Knowledge of NC Division of Aging (DoA) and Adult Services Programs.Knowledge, Skills And AbilitiesKnowledge ofGeneral social work principles and available resourcesSocial services procedures, practices and methodsSocial services related federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfareCase management methods and techniquesServices offered by the county and other local public and private community based service agenciesDeveloping trends and best practices in the specific program areaSkillsSupervising and evaluating employeesPrioritizing and assigning workManaging and executing multiple tasksMaintaining various confidential recordsEvaluating records to ensure accreditation standards are metExercising judgment and discretionResolving conflict and crisis interventionAchieve and maintain effective relationships with clients, other professionals and the general publicPreparing correspondence and comprehensive reportsWorking in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needsWorking nights and/or weekends for positions in certain departmentsAbilitiesBuilding Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goalsBusiness Acumen: Using economic, financial, market and industry data to understand and improve business results; using one’s understanding of major business functions, industry trends and own organization’s position to contribute to effective business strategies and tacticsCollaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationshipsCommunication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information providedLeadership Disposition: Demonstrating the traits, inclinations, and dispositions that characterize successful leaders; exhibiting behavior styles that meet the demands of the leader roleManaging Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more peopleStrategic Decision Making: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints and organizational valuesComputer SkillsProficient in various computer programs including Microsoft Office Suite Physical Demands Physical Demands FrequencyMust be able to remain in a stationary position 50% of the time. Frequently (10 to 24 hrs/week)The person in this position needs to move about from point X to point Y. Occasionally (up to 10 hrs/week)Operates a computer or other office equipment. Constantly (26 or more hrs/week)Ascends/Descends a ladder to perform duties or operate equipment. Not ApplicableThe person in this role is required to position themselves to maintain equipment such as computers, servers, machinery, etc. Constantly (26 or more hrs/week)The person in this role frequently communicates and must be able to exchange and convey information. Constantly (26 or more hrs/week)Must be able to review information on paper or computer. Constantly (26 or more hrs/week)Must be able to discern information from long distances. Constantly (26 or more hrs/week)Must be able to detect or distinguish flavor or smells. Not ApplicableDemand Weight FrequencyMust be able to carry/move equipment 10 lbs or less OccasionallyMust be able to carry/move equipment 11-20 lbs OccasionallyMust be able to carry/move equipment 21-50 lbs Not ApplicableMust be able to carry/move equipment 51-100 lbs Not ApplicableMust be able to carry/move equipment Over 100 lbs Not Applicable Work Environment Works in an office setting with moderate noise Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.