System Status Controller

Utilizes system status management computer system which monitors, updates, and controls the location and movement of units. Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response; allocates resources to match dynamic system demands. Dispatches and maintains radio communications with units. Monitors and documents response times of units. Maintain the cleanliness of the dispatch center and work area. Follows LifeNet guidelines for customer service. Maintain patient confidentiality. Investigates and reports all response time exceptions. Answers requests and dispatches medical support personnel. Completes and submits daily status reports, including response time exceptions, response time reliability, exception percentages (by zone and for overall system), and unusual incidents. Monitors system performance and communicates system demands to field while recognizing the needs, capabilities, and limitations of field personnel. Responsible for complying with all local, state, and federal employment laws and company policies (i.e., Americans with Disability Act, Affirmative Action Plan, etc.). Comply with continuing education requirements and maintain all certifications required by LifeNet, Inc. MINIMUM QUALIFICATIONS: High school diploma or equivalent. Must be able to multi-task. Must type minimum of 30 wpm. Must have current, valid Driver's License. APCO Basic Telecommunicators or equivalent certification preferred on hire but required within 6 months of hire. Knowledge of local geography. Data entry skills. Effective written and verbal communication skills. Effective interpersonal skills. Must be able to work flexible hours. LifeNet is a 24-hour operation, shift work is required. (Days, Nights, Weekends and Holidays) Job Type: Full-time Benefits: 401(k) 3% Match 403(b) Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance On-site gym Paid time off Retirement plan Tuition reimbursement Vision insurance Work Location: In person