Intake Manager

Job Description Cooper Hurley Injury Lawyers is one of Hampton Roads leading injury firms and we are growing. We're hiring an Intake Manager to lead the team that serves as the front door to our firm. You'll oversee quality, training, and performance for our intake department while ensuring every potential client feels heard and valued from their very first interaction. This is a leadership role with real impact: you'll shape the culture of a critical team, drive data-informed decisions, and work alongside attorneys and staff who are genuinely committed to the people they serve. Join a firm where your work matters from day one.We are looking for the type of person who looks at a report and immediately starts asking why, and then actually does something about it. You bring real energy to the people around you, not because you have to, but because that's just who you are. When something isn't working, your instinct is to fix it, not defend it. You're comfortable with technology and genuinely curious about how it can make your team's work easier and smarter. And at the end of the day, helping people isn't just part of the job for you. It's the whole point, whether that's a client on the phone or someone on your team who needs support. If that sounds like you, we'd love to meet you. https://cooperhurley.bamboohr.com/careers/24 Company DescriptionThe firm's mission is to help those injured with all of their legal needs and to exceed our clients' expectations through extraordinary service.ValuesTeam PlayerDependableAlways ImprovingExceptional ServiceRespectWe Never Represent Insurance CompaniesWe only represent people like you. It is our common goal to win you compensation and provide excellent service. Our caring, professional team stands by you if your loved one has suffered a brain injury, or if you have lost a family member and you want to pursue a wrongful death claim.Company DescriptionThe firm's mission is to help those injured with all of their legal needs and to exceed our clients' expectations through extraordinary service.\r\n\r\nValues\r\n\r\n1. Team Player\r\n2. Dependable\r\n3. Always Improving\r\n4. Exceptional Service\r\n5. Respect\r\n\r\nWe Never Represent Insurance Companies\r\n\r\nWe only represent people like you. It is our common goal to win you compensation and provide excellent service. Our caring, professional team stands by you if your loved one has suffered a brain injury, or if you have lost a family member and you want to pursue a wrongful death claim.