Field Operations Desktop Support Technician

Responsibilities for this position may include but are not limited to: • Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, and Video Conferencing systems. • Responsible for daily support to field locations in the surrounding area; requiring extensive travel and some overnight stays • Ensures consistent processes, procedures and technologies are utilized across client enterprise environment. • Understand and follow direction provided by the team leads and managers of different Client products and towers. • Document recurring issues in the Client Knowledge Base • Document in detail case status and tasks / work completed with end users in the Client ITSM system • Responsible for racking and stacking of physical devices • Installing new ethernet cabling (Mass cabling requirements to be handled through a vendor) • Basic Networking troubleshooting skills • Perform MACD (move, add, change, delete) activities for end user LAN and voice devices • Connect to device console and sharing screen through Microsoft teams/Webex • Follow the Client critical incident process • Follow Client required safety protocols and complete regular trainings on safety and compliance