Spa Manager

At Scents of Serenity, we are more than an organic spa - we are a sanctuary built on intention, integrity, and genuine care. Built on the belief that true luxury is found in the balance of expertise, intention, and results, we exist to create an environment where skilled therapists and estheticians blend luxurious spa experiences with deep, intentional care. Every detail of our spa - from the products we carefully choose to the way we serve one another - is guided by respect for the mind, body, and spirit. We believe exceptional experiences begin behind the scenes, with leaders who uplift their teams, lead with humility, and understand that when people are valued, excellence naturally follows.We are seeking an experienced and purpose-driven Spa Manager to guide the daily operations and continued growth of Scents of Serenity. This role seeks a confident, hands-on leader with a strong background in spa or hospitality management who leads with integrity, supports their team with intention, and sets clear expectations through example.The Spa Manager plays a vital role in shaping both the guest experience and the internal culture of the spa. This position requires a leader who values professionalism, mutual respect, and healthy boundaries between management and staff, fostering an environment built on trust and accountability. A successful candidate understands the importance of collaboration across all locations, works as a unified team player, and consistently acts in the best interest of the spa.Through thoughtful leadership, operational excellence, and a people-centered approach grounded in clear boundaries, the Spa Manager ensures that the mission, vision, and standards of Scents of Serenity are upheld while cultivating a workplace where team members feel supported, respected, and empowered to succeed. CORE RESPONSIBILITIES Leadership & Team DevelopmentLead, coach, and support front desk staff and service providers through consistent one-on-ones and ongoing coachingConduct regular performance check-ins and provide clear, constructive feedbackFacilitate onboarding, training, and continued education for team membersLead and organize team meetings that align staff with goals, expectations, and standardsMaintain appropriate managerial boundaries while fostering a supportive and respectful team cultureMonitor calls and provide feedback to ensure professionalism, education-based communication, and exceptional client careOperations & Performance ManagementOversee daily spa operations to ensure efficiency, consistency, and high standardsAssess and analyze KPI reports, operational metrics, and performance dataRun reports related to sales, productivity, staffing, and guest experienceManage staff schedules and time-off requests to ensure appropriate coverage and balance for the teamEnsure compliance with health, safety, and facility standards at all timesSales & Guest ExperienceAchieve sales goals through a non-aggressive, educational sales approachCoach the team on consultative conversations focused on client needs rather than pushy sellingSupport front desk and service providers in creating seamless, high-quality client experiencesAddress client concerns proactively, including reaching out to dissatisfied clients and resolving issues professionallyFinancial & Inventory ManagementManage inventory levels, ordering, and controls to minimize waste and maintain service readinessOversee expense management and support budgeting effortsMonitor product usage and retail performance in alignment with business goalsGrowth & StrategyContribute ideas and initiatives to support spa growth and operational improvementsPartner with ownership and leadership on process improvements, training strategies, and performance goalsMaintain a forward-thinking mindset focused on sustainable growth and team successRequired Experience & QualificationsPrevious experience as a Spa Manager or Assistant Spa Manager is requiredDemonstrated success managing large teams in a fast-paced spa or wellness environmentStrong understanding of spa operations, KPIs, scheduling, inventory, and financial controlsProven leadership skills with the ability to coach, motivate, and hold teams accountableExperience balancing supportive leadership with clear professional boundariesExcellent communication, organization, and problem-solving skillsLeadership Style We ValueLeads by example with integrity, consistency, and professionalismPractices servant leadershipMaintains professional boundaries while fostering a respectful, supportive team environmentDemonstrates sound judgment and discretion in manager–employee relationshipsUpholds a leadership presence rooted in fairness, consistency, and accountabilityComfortable making data-driven and people-focused decisionsUnderstands that accountability and support go hand in handWhy Join UsBe part of a purpose-driven spa where attainable luxury is paired with meaningful results and exceptional careLead within a culture that values professionalism, mutual respect, and clear boundariesWork alongside highly skilled therapists and estheticians committed to deep healing and results-driven servicesJoin a unified, collaborative organization that prioritizes teamwork and consistency across all locationsBe supported by ownership and leadership who value people, integrity, and long-term successHave the opportunity to positively shape team culture while upholding the mission, vision, and standards of Scents of SerenityGrow within a thoughtfully built spa environment where leadership is grounded in service, accountability, and intentionBenefitsCompetitive salary + performance incentives Paid time off (PTO)Health benefits: medical, dental and vision insurance Employee discounts on services and productsSupportive team environment