Front Office Manager-Marriott Tampa Westshore

Front Office ManagerThe Front Office Manager is responsible for overseeing all front desk operations, ensuring exceptional guest service, efficient workflows, and strong team performance. This role leads the Front Office team, drives service standards, and ensures alignment with overall hotel operations and financial goals.Key ResponsibilitiesOperations ManagementOversee daily front office operations (front desk, guest services, night audit, security, bell/valet if applicable)Ensure smooth check-in/check-out processes and guest flowMonitor room inventory, arrivals/departures, and special requestsEnsure adherence to brand standards and hotel proceduresTeam LeadershipLead, coach, and develop front office team (supervisors, agents, auditors)Create schedules based on business demandConduct trainings, shift briefings, and performance evaluationsAddress employee concerns, attendance, and performance issuesGuest ExperienceEnsure high levels of guest satisfaction and service recoveryHandle escalated guest complaints professionally and promptlyMaintain strong lobby presence, especially during peak hoursDrive guest engagement and recognition (VIPs, elite members, airline crews)Financial & Revenue FocusMonitor ADR, occupancy, and upsell performanceControl labor costs through effective schedulingEnsure billing accuracy, cash handling, and compliance with financial proceduresCollaborate with Revenue and Sales on room inventory and group blocksCoordination & CommunicationAct as liaison between Front Office and other departments (Housekeeping, Engineering, Sales, F&B)Support group arrivals, airline crews, and special eventsEnsure clear communication of operational updates and prioritiesCompliance & Risk ManagementEnsure compliance with brand standards, safety protocols, and hotel policiesSupport incident reporting and documentationMaintain security awareness and emergency response readinessQualificationsPrevious hotel front office experience required. Prior supervisory/management experience preferred. Strong leadership and problem-solving skills. Experience with hotel systems. Ability to work flexible schedules (including nights, weekends, holidays).Key CompetenciesLeadership & accountability, Guest service excellence, Decision-making under pressure, Communication & conflict resolution, Operational efficiencyBenefits: We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, paid vacation, paid holidays, paid sick days, free hotel rooms and hotel discounts. E.O.E