Tactics - Customer Service Representative

Position Type: Non-Exempt- Full Time Shift: TBD, either 4-10 or 5-8 scheduling. Must be able to work at least one weekend day. Click here to be considered for the role and apply https://recruiting.paylocity.com/recruiting/jobs/All/017500f3-c418-4c3d-bd76-f113869a5fd3/Tactics-Career-Page Reports to: Customer Service Manager At Tactics, we believe everyone should have the opportunity to stand sideways on a board. Our mission is to provide our customers with the best selection of gear, shoes, apparel, and accessories to help them get outside and have fun. With a rich history that spans over two decades, Tactics has evolved into a leading online retailer. Our journey began with a small brick-and-mortar store in Eugene, Oregon, serving the local skateboarding and snowboarding community. As our reputation for quality products and exceptional customer service grew, so did our reach. Today, we proudly serve customers from around the world, offering an extensive range of products from the most trusted brands in the industry. At Tactics our philosophy is simple: we look for candidates who authentically love the skate & snow industry and the products we sell as much as we do. We value a commitment to excellence, a growth mindset, and a willingness to never settle for the status quo. We seek candidates who positively represent Tactics by being brand ambassadors, and who reinforce our culture of creating a fun and welcoming atmosphere.The JobResponsibilities in this position include building and maintaining excellent customer relationships, assisting customers with orders, responding to product questions, processing returns, partnering with other departments to solve problems, and assisting customers. An enthusiastic, dedicated, detail-oriented person with a positive attitude who can prioritize, work successfully independently and on a team, solve problems, and have excellent follow-through. To be considered for the role be sure to upload your resume and cover letter explaining why you are an excellent fit for Tactics. The Perks Medical insurance, dental Insurance, life Insurance, vision insurance, long-term disability, health spending account, and more Opportunity to enroll in the 401(k) program with employer annual contribution Paid time off and holidays! Great work-life balance - opportunities for growth and development Employee discounts, such as gear and lift tickets Opportunity to serve in your community with volunteer paid time off Reliable transportation required Other Details The job location is in Eugene Tuesday - Saturday Full-time 40 hours per week, starting ASAPStarting hourly wage depending on related experienceStarting Salary: $16.75 per hourBenefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance Schedule: TBD, either 4-10 or 5-8 scheduling. Day shift Occasional Overtime Must be able to work at least one weekend day. Ability to commute/relocate: Eugene, OR 97401: Reliably commute or planning to relocate before starting work (Required) Job Type: Full-time Pay: $16.75 - $18.25 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance Work Location: In person