Bilingual Service Manager (Japanese / English) – Technical Team Leadership Role

Location: Torrance, CaliforniaSalary: $75,000 – $80,000 / yearEmployment Type: Full-timeLanguage Requirement: Japanese & English (Spanish is a plus)Key Requirements: Technical service / maintenance experience + team leadership experience preferredRecruitment Support: United World Inc.Company OverviewA global Japanese manufacturer specializing in premium water treatment and filtration equipment is seeking a Service Manager to support nationwide service operations in the United States.The U.S. office located in Torrance, California plays a central role in coordinating technical service activities across the country while working closely with the Japan headquarters in a bilingual environment.This role offers an opportunity to lead service technicians, improve operational efficiency, and contribute to customer satisfaction within an international organization.Position OverviewThe Service Manager leads technical service operations by combining hands-on technical understanding with team leadership and cross-functional coordination.This position is ideal for candidates with experience in equipment maintenance, field service environments, or technical service supervision who are ready to take on a leadership role.ResponsibilitiesTechnical LeadershipProvide technical guidance to service techniciansSupport troubleshooting of escalated technical issuesMaintain working knowledge of cleaning, maintenance, and service proceduresParticipate in hands-on support when necessaryEnsure compliance with standardized service processesTeam ManagementSupervise service technicians across the United StatesConduct performance reviews and coachingMaintain productivity and team moraleService OperationsOversee scheduling and service documentationEnsure compliance with company policiesImprove workflow efficiency and service delivery qualityCross-functional CollaborationWork closely with Sales Operations and internal departmentsCoordinate with Japan headquarters in a bilingual environmentCustomer SupportHandle escalated service-related customer concernsMaintain high service quality standardsRequirementsRequiredBusiness-level JapaneseBusiness-level EnglishExperience in technical service, equipment maintenance, or related environmentsAbility to supervise or guide technical staffStrong communication and coordination skillsPreferredSpanish language abilityLeadership experience in technical teamsBachelor's degree or equivalent experienceWork EnvironmentTechnical service environment with operational equipmentExposure to cleaning agents and service machineryIncludes standing, walking, and occasional liftingInteraction with material handling equipment such as forklifts may occurWhy This RoleWork closely with Japan headquarters in a bilingual environmentLead nationwide service operationsTake a key role in improving service quality and technician performanceJoin a stable global Japanese manufacturing organizationCareer path toward senior service leadership rolesLocationTorrance, California (Los Angeles area)Salary$75,000 – $80,000 annually