JD Diagnostic Engineer /Customer Service Technical Content author

Job Title: Diagnostic Engineer /Customer Service Technical Content authorLocation:Woodridge, IllinoisOnsite/ Remote: Day 1 Onsite at customer locationJob Description: Diagnostic Engineer /Customer Service Technical Content authorExperienced in vehicle mechanics for more than 4 years at service advisor or at dealershipExperience in automotive/truck support aftermarket servicesTo identify gaps between recalls and service content or repair information available for that. And provide solution accordingly.Prior hands on automotive/diesel experience working with step based published diagnosticsMicrosoft familiarization (Outlook, TEAMS, Excel, PowerPoint, etc.)Comprehends dealer facing step-based diagnosticsWillingness to get to the root cause of the problemWillingness to identify problems while also proposing solutionsCommunicate effectively through phone, email, or chatWanting to make a difference and challenge the processBeing well organized and tracking identified items inside a repositoryAbility to meet deadlines, monitor and assess performance within deadlines and utilize resources appropriately to ensure accurate and timely deliverablesAbility to multitask, prioritize tasks, and interface with many personalitiesStrong communication skills: ability to take complex engineering concepts and explain them at an appropriate audience levelExperience with vehicle recalls and provide corrective action plansIndependently gather information from technical and non-technical Subject Matter Experts to organize, develop, and write technical service contentStrong Technical Diagnostic Step Based UnderstandingStrong Root Causal Understanding (LEAN, 5 Why's, 6 Sigma)Strong Attention to Detail (Comparing, Investigating, Identifying)Customer Focused (What's The Right Thing To Do)Good understanding of Agile environmentExcellent verbal and written communication skillsTo work with cross-functional TeamsAbility to Multi-task on various projectsStrong MS Office tools experience including, Word, Excel, SharePoint and OneNoteExtremely Organized on tasks (What Are You Working On, What Are You Waiting On, What Do You Need Help With, What Is Next In Line)Understanding of structured authoring (DITA) and basic knowledge of ArbortextKnowledge of automotive system theory, in any or all the following areas:Electronic and electrical fundamentalsMechanical proceduresModern automotive systems"*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely based on their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at***."