Client Support Specialist - Payroll

Client Support Specialist - Payroll$50k | Full-time | In-office (Cave Creek/ 101, North Phoenix)Are you a payroll pro with a knack for problem-solving and a passion for great customer service? eBacon is looking for a Client Support Specialist to join our team. You will be the go-to person for a set group of payroll clients, helping them run payroll smoothly, answering technical questions, and making sure they have a top-notch experience with our software. If you're tech-savvy, thrive on solving problems, and enjoy keeping things running like a well-oiled machine (or a perfectly crispy strip of bacon), let's talk!What we're looking for:Engage with our clients via phone and web to identify and resolve client challengesProvide technical support with payroll processing proceduresManage integration of client payroll submissions to eBacon softwareFirst point of contact for all employer/employee related questions regarding payrollRequirements:2 years of payroll experience and a strong technical backgroundStrong customer service, passion to deliver exceptional serviceStrong technical capacity, comfortable with diverse proprietary payroll software (PEO, ASO, or SaaS background a plus)Communication proficiency; solid verbal and written skillsExceptional time management skillsPreferred Skills:SQL knowledgeCertified payroll (Davis-Bacon and/or State Prevailing Payroll).Who are we?eBacon is a financial technology software company located in Phoenix, Arizona. We create a lot of innovative financial solutions for the business world, with a focus on certified payroll and fringe benefit management for the construction industry. Our development team is in-house, so we're always creating cool, new things to get the job done. We have won awards for customers service and for being one of the top companies to work for in Arizona for several years and counting.