Client Success Engineer - Implementation

Client Success Engineer - Implementation Atlanta - Remote Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e‑commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As a Client Success Engineer, you play a pivotal role in designing scalable technical solutions and ensuring smooth transitions from sales to delivery for our strategic clients. You engage during the late stages of the sales process to support technical discovery, develop implementation plans, and serve as a trusted advisor during complex onboarding and expansion efforts. Your technical expertise and collaboration across teams help ensure clients achieve long‑term success with our SaaS e‑commerce platform. Responsibilities Participate in technical discovery and solution design during late‑stage sales cycles Create implementation plans and technical documentation to guide delivery Lead the technical configuration of the platform for new clients, ensuring a seamless transition from sales to implementation Support API integrations, product feed setup, and troubleshooting during onboarding and expansion Provide expert technical recommendations to optimize platform usage and align with client goals Act as the primary technical point of contact for strategic clients during onboarding and post‑launch Collaborate with Sales, Product Management, Engineering, and Client Success Managers to support client needs and platform evolution Deliver tailored training and technical enablement sessions to client stakeholders Maintain clear, proactive communication with both technical and non‑technical client contacts Contribute to internal knowledge sharing through documentation, cross‑training, and resource development (e.g., videos, webinars) Minimum Qualifications 2+ years of experience in a client‑facing technical role within SaaS, ideally in onboarding or solution engineering Fluent in both written and spoken English Familiarity with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols Strong working knowledge of Excel and HTML Experience managing multiple complex client projects simultaneously Strong problem‑solving skills with a client‑focused mindset Excellent communication and presentation skills for both technical and non‑technical audiences Strong documentation and process development abilities Ability to thrive in a fast‑paced, dynamic environment with shifting priorities Preferred Qualifications Bachelor’s degree in computer science, information technology, or a related field 3+ years of experience in a client‑facing technical role within SaaS, ideally in onboarding or solution engineering Additional language proficiency is a plus Expertise in API integrations (REST and SOAP) and troubleshooting complex technical issues Experience working with enterprise clients and/or in the e‑commerce industry Familiarity with remote‑based training tools Travel Required Up to 10% Travel & Other Duties Travel will be required up to 10% of the time. Other duties may be assigned as needed. Benefits Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 A 6% 401(k) match Competitive time off package with 20 days of Paid Time Off, 9 company‑paid holidays, 2 paid floating holidays, 7 paid sick days, 2 wellness days, and 1 paid volunteer day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave Accident, critical illness, and hospital indemnity insurance Legal assistance and identity theft insurance plans Life insurance 2× salary Access to the Calm app and the Employee Assistance Program $65/month remote work stipend for internet Culture and team‑building activities Tuition assistance Charitable contribution match up to $250 per year Compensation For this position, the expected base pay range is: $55,000–$85,000 per year. This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience. In addition to base pay, we offer a discretionary bonus for non‑sales roles, a comprehensive benefits package, and, where applicable, sales incentives. For this position, the expected discretionary bonus is 10% of the annual base salary. Equal Opportunity Employer Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. Accessibility & Accommodations We’re committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we’re here to ensure a seamless experience as you explore opportunities with our team. #J-18808-Ljbffr