Member Service Representative

People Helping People for 90+ YearsAt AurGroup Financial Credit Union, we believe banking should be personal. AurGroup was built on a simple philosophy: people over profits. Today, that mission continues through every member interaction, every community partnership, and every financial solution we provide.We are passionate about financial education, meaningful relationships, and creating experiences that empower our members to thrive. When you join AurGroup, you become part of a team that genuinely cares about our members, our community, and one another.If you enjoy helping people, embracing technology, and making a real impact every day, we’d love to meet you.About the RoleAurGroup Financial Credit Union is seeking a friendly, tech-savvy, and service-driven Member Service Representative to join our Fairfield team.In this role, you’ll be the face of AurGroup — building trusted relationships with members while delivering exceptional service across both traditional and digital channels. You’ll assist members with everyday financial needs, educate them on products and services, and confidently leverage technology to create efficient, seamless experiences.We’re looking for someone who combines strong interpersonal skills with comfort using modern banking technology and digital tools. The ideal candidate is curious, adaptable, and passionate about helping others succeed financially.What You’ll DoDeliver outstanding service and personalized support to members in person, by phone, and through digital channels Assist members with transactions, account maintenance, and general financial inquiries Educate members on products, services, and digital banking tools that fit their needs Build strong relationships through meaningful conversations and proactive problem-solving Confidently navigate multiple technology platforms and systems to support member needs efficiently Promote financial wellness through guidance, education, and service recommendations Collaborate with teammates to create a positive, welcoming member experience Maintain accuracy, compliance, and confidentiality in all member interactions What We’re Looking ForStrong people skills with a passion for helping others Comfort learning and using technology, digital banking platforms, and evolving tools Excellent communication and problem-solving abilities Positive attitude with a team-first mindset Ability to multitask in a fast-paced environment while maintaining attention to detail Customer service, banking, retail, or financial experience preferred High school diploma or equivalent required Why AurGroup?At AurGroup, you’re more than an employee — you’re part of a mission-driven organization focused on improving lives and strengthening communities. We value collaboration, innovation, and authentic relationships, and we’re proud to foster a workplace where team members can grow personally and professionally.Join a team where your work matters, your voice is valued, and your impact is felt every day.