Core Network Admin

Duties and Requirements:- Review change request forms submitted by customers to validate accuracy and identify issues with implementation.- Collaborate with requestors to refine request forms, when required.- Test change requests in lab, when required.- Implement and validate changes in production.- Provide technical information in support of customer service requests.- Respond, investigate, and troubleshoot monitoring alerts and customer raised incidents.- Troubleshoot DNS, DHCP, IPAM, and NTP related configuration and service issues.- Plan, test in lab, and implement patches in production for DNS, DHCP, IPAM, and NTP infrastructure.- Generate monthly customer facing operational reports.- Train and lead future teammates, when required.- Make recommendations for process and technical improvements.- Work closely and effectively with customers, partners, vendors, and team members to provide exceptional customer service. Education and Experience:- network, systems administration, and DDI Experience.- Strong communication skills – written and verbal.- Strong technical documentation skills (Visio, PowerPoint, etc).- Expertise with Linux.- Expertise with ISC BIND.- Expertise with ISC DHCP.- Experience with Active Directory and Microsoft DNS & DHCP.- Recent and strong background with Bluecoat.o Ideally Bluecoat certified.