Intake Coordinator | ABA

Pay Range: $22-$25 per hour + BonusLocation: El Segundo, CAHelp Families Get the Care They Need — While Thriving in a Performance-Driven RoleBehavior Frontiers is an industry leader in ABA (Applied Behavior Analysis) treatment for autism and other special needs. We are on a continuous journey to explore, assess, and develop only the highest quality ABA treatments and solutions delivered by best-in-class clinical professionals. We are rapidly expanding and seeking enthusiastic individuals who are ready to embark on a meaningful journey in one of the fastest growing fields in healthcare.As an Intake Success Coordinator, you'll be the first point of contact for families seeking services. Your ability to connect with people, communicate value, and move conversations forward will help families access the care their child needs.This role is ideal for someone who thrives in a fast-paced, goal-oriented environment and enjoys turning inbound inquiries into successful client intakes.How will you help create a World Without Limits:Manage high-volume inbound calls and inquiries, converting prospective families into qualified program enrollmentCommunicate with prospective clients through clear, timely communications Respond promptly to referral sources and inbound leads, driving engagement and conversion timelines Build trust and rapport while guiding families to guide decision-making in choosing their service provider Efficiently gather key information and qualify potential clients Communicate the value of Behavior Frontiers' services with clarity and confidence Create and maintain lead profiles in Salesforce with a high degree of data integrity Deliver an excellent customer experience for every family Collaborate with teams including Clinical, Sales, Recruitment, and Scheduling Maintain strong relationships with key partners (diagnosticians, pediatricians, and healthcare providers) to drive sustained lead generation Meet or exceed weekly and monthly KPIs and performance targets RequirementsMinimum Requirements:High School Diploma or GEDExcellent verbal and written communication skillsStrong customer service and relationship-building skillsExperience closing leadsAbility to multi-task in a fast-paced environmentStrong time management and attention to detailAbility to maintain confidentiality of PHIAbility to pass FBI & DOJ fingerprintingNegative TB test resultsValid government IDPreferred Qualifications:Bilingual in Spanish or another languageBachelor's DegreeExperience with Salesforce or CRM systemsKnowledge of ABA therapy or healthcare intakeBenefitsWhy Behavior Frontiers is perfect for you:Medical, Dental, and Vision Insurance401(k) with company match after 6 months of employmentPaid Personal Time OffPaid HolidaysPaid Sick LeaveFree Telehealth: Free access to a mental health counselor via telehealth for you and your dependents (over age 13) with no limits or co-paysEmployee Assistance Program: Free access to support some services (financial, legal, counseling, etc.) Deals: Exclusive discounts and savings to 500+ companies and moreTravel: Discounts on travel essentials including hotels, rental cars, flights, excursions, and moreLab Testing Discounts: 10-80% off costs of routine lab workNew Benefits Rx: Discounts on prescription medications from 10-80% at 60,000+ locations nationwideFitness: Discounted monthly gym membership to 12,000 gym locations nationwide, as well as free access to workout videosDeals: Exclusive discounts and savings to 500+ companies and more!Travel: Discounts on travel essentials including hotels, rental cars, flights, excursions, and more!Why Join Behavior Frontiers?Be part of a mission-driven healthcare organizationWork in a high-impact role helping families access life-changing servicesJoin a growing team with opportunities for advancementDevelop valuable sales, client success, and healthcare experienceWhy work for Behavior Frontiers? Visit our benefits & perks page to learn more!Behavior Frontiers is an Equal Opportunity Employer and will consider for employment all qualified applicants in a manner consistent with the requirements of the applicable federal, state, and local laws.