JJ's Mercantile Manager

JJ's Mercantile ManagerSorrel River Ranch Resort & Spa | Moab, UtahOur Mission at Sorrel River RanchAt Sorrel River Ranch, we exist to create unforgettable experiences rooted in place, purpose, and connection. Set among the red rocks and wide-open skies of Moab, we blend refined luxury with the raw beauty of the land, honoring our neighbors, our environment, and the stories that make this place sacred.The Sorrel PackAt Sorrel River Ranch, we operate as a pack—connected by purpose, accountability, and pride in the land we call home.Our Pack ValuesProfessionalismWe show up with integrity, consistency, and respect—for our guests, our teammates, and our environment. Luxury is found in the details, and excellence is our standard.AccountabilityWe take ownership of our actions, our responsibilities, and our impact. We hold ourselves and each other to a higher standard because the ranch, the animals, and the experience depend on it.CharismaWe lead with warmth, confidence, and authenticity. Our energy sets the tone—creating moments that feel effortless, memorable, and deeply human.KnowledgeWe know our land, our craft, and our story. Curiosity, learning, and shared wisdom allow us to elevate the guest experience and protect what makes this place extraordinary.Sorrel Pack Mission StatementWe live where we work—and we honor that responsibility every day. As members of the Sorrel Pack, we are stewards of the land, caretakers of the animals, and ambassadors of the ranch's reputation. We contribute to a culture rooted in respect, collaboration, and pride—where every action shapes the guest experience and preserves the spirit of Sorrel River Ranch. Our mission is to deliver refined luxury while embracing the adventure of ranch life. To protect the land, elevate the experience, and move with purpose—living fully, leading boldly, and loving the journey that unfolds here.Job Title: JJ's Mercantile ManagerPosition SummaryThe JJ's Mercantile Manager is responsible for overseeing all aspects of daily retail operations, event space, bakery & grab & go driving sales performance, managing inventory, and leading a high-performing team. This role requires strong knowledge of retail management, financial accountability, Shopify operations, recruiting and training staff, and coordinating private retail events to enhance customer engagement and revenue.Key ResponsibilitiesRetail Operations & Management Manage day-to-day store operations to ensure an exceptional customer experienceImplement and maintain retail management best practices, policies, and proceduresEnsure store appearance, merchandising standards, and operational efficiencyInventory Management Oversee inventory planning, ordering, receiving, and stock controlConduct regular inventory counts and reconcile discrepanciesMonitor sell-through, shrink, and stock levels to optimize product availabilityFinancial Management (P&L) Manage store-level profit and loss (P&L) performanceAnalyze sales reports, margins, and expenses to drive profitabilityDevelop and execute strategies to meet or exceed revenue and cost targetsE-commerce & Shopify Manage and maintain Shopify POS and online store operationsCoordinate in-store and online inventory alignmentUtilize Shopify reporting tools to track sales, customer data, and performanceTeam Leadership & Recruiting Recruit, hire, onboard, train, and retain retail staffCreate schedules, manage performance, and conduct reviewsFoster a positive, accountable, and sales-driven team culturePrivate Events & Customer Engagement Plan, promote, and execute private shopping events, trunk shows, and VIP experiencesPartner with marketing and leadership teams to drive event sales and brand awarenessBuild and maintain strong customer relationships to grow repeat businessQualifications Proven experience in retail managementStrong knowledge of inventory control and retail operationsExperience in managing P&L and financial reportingProficiency with Shopify POS and e-commerce platformsDemonstrated success in recruiting, training, and leading teamsExperience planning and executing private retail events preferredSkills & Competencies Strong leadership and communication skillsAnalytical and problem-solving abilitiesSales-driven mindset with attention to detailAbility to multitask and thrive in a fast-paced retail environmentPerform all other tasks assignedFlexible schedule to include days, nights, weekends, holidays, etc.We have limited rental housing available on a first-come, first-served basis.We thank all applicants; however, only those selected for an interview will be contacted. Applicants who do not already have legal permission to work in the United States will not be considered. Sorrel River Ranch Resort & Spa is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V.Powered by JazzHR