Customer Service Representative

Our client is seeking a Customer Service Representative to join their team. This individual will serve as a key point of contact for customers, delivering a high-quality, service-focused experience across multiple communication channels. The ideal candidate is detail-oriented, solutions-driven, and committed to handling each interaction with professionalism, efficiency, and care. This role plays an important part in strengthening customer relationships, enhancing satisfaction, and supporting overall business performance.Pay Rate: $2224/hourLocation: Los Angeles, CA 90040Schedule: MondayFriday, 40 hours per week (onsite)Employment: Direct HireKey ResponsibilitiesProvide timely and effective support to customers via phone, email, chat, and other communication channels, ensuring a seamless experienceEvaluate customer inquiries and concerns, utilizing internal guidelines and processes to deliver accurate and efficient resolutionsPartner with internal teams, including inventory and planning, to confirm product availability and communicate updates clearlyLeverage CRM, ERP, and reporting tools to access information, track interactions, and support customer needsCollaborate cross-functionally to resolve issues, improve processes, and contribute to overall team successBuild and maintain strong, professional relationships with both internal stakeholders and external partnersContinuously expand product knowledge to better support customer inquiries and provide informed solutionsSupport additional projects and responsibilities as neededQualifications23+ years of customer service experience, preferably within a B2B environment (apparel or footwear experience is a plus)Experience working with CRM systems, ERP platforms, and B2B toolsStrong organizational skills with the ability to manage multiple priorities effectivelyProactive and resourceful problem-solver with a sense of urgencyCollaborative team player with a flexible, adaptable approachExcellent written and verbal communication skillsDetail-oriented with strong follow-up and time management abilitiesProficiency in Microsoft Office; advanced Excel skills are a plus