Front Desk Receptionist/Volunteer Coordinator

Monday – Friday 7:30 am – 4:00 pm$500.00 Sign on Bonus, amazing benefit and PTO package$20.00/hrThe Front Desk Receptionist & Volunteer Coordinator is the first point of contact for visitors, clients, and staff. This role is responsible for providing professional front desk and administrative support, while also serving as a Volunteer Coordinator. This position will be highly organized, detail-oriented, and capable of handling sensitive information with discretion. Front Desk Receptionist portion of this job will be shared on daily basis and the number of hours per day may vary depending on the tasks required.RequirementsPass pre-employment physical and PA state police background checkProgressive experience in office mgmt. or administrative leadership, including supervisory roleProficiency in Microsoft office suite, project mgmt. tools, and office mgmt. softwareExcellent written and verbal communication skillsStrong leadership, organizational, and problems solving skillsAbility to thrive in a fast paced and dynamic environment, managing competing priorities and meeting deadlinesVery energetic and positive with a servant leadership mindsetReliable detail oriented and self-motivatedAbility to work under pressure and independentlyA self-starterStrong ethical conduct and ability to handle confidential and sensitive information with discretionHigh school diploma or equivalent (associate’s degree preferred).Key ResponsibilitiesGreet and welcome guests coming into the buildingTrack arrival and departure times for participantsAnswer and screen incoming phone calls and direct to appropriate personLog participant attendance in Teams spreadsheetReceive, sort, and distribute daily mail and deliveriesMaintain office security by following safety procedures and controlling access via the reception deskAssist with administrative tasks as needed by other departmentsPromote a positive inclusive and professional office culture aligned with organizations values and goalsOpen and close front officeMaintain a healthy and safe work environmentDevelop and implement LVS volunteer program across programs and eventsIdentify areas that require volunteer support, develop a pool of volunteersCoordinate the onboarding process for new volunteers, including registration, orientation and trainingMaintain up to date volunteer database and contact listProvide ongoing support and development opportunities to ensure volunteer growthCreate and manage volunteer schedules to ensure adequate coverage for LVS events and projects. Give oversight or designate oversight at all volunteer activitiesPlan routine volunteer communications and appreciationIdentify trends, gaps, and opportunities for improvement in the volunteer programMaintain accurate records of volunteer activities, attendance, and performance. Respond to TY notesEnsure compliance with organizational policies and legal requirementsWorks as a team player with colleagues to promote positive and engaging work environmentHave biweekly meetings with supervisor for performance review/goal setting implementation/coachingComplete annual required online training on Relias training platformAttend in-person professional development/team building trainingAdvocate for the rights of individuals with IDD in various settings, ensuring compliance with applicable laws and regulationsSupports the mission and vision of Lighthouse Vocational ServicesAll Other tasks assignedPhysical RequirementsAble to stand, walk, kneel, bend, and reach for extended periods of timeAble to sit at a desk for extended periods of timeAble to use computers, phones, and office equipmentAble to type, write, and handle paperworkOccasionally walking to meetings or other departmentsGood vision to read documents, spreadsheets, and computer screensAble to participate in video calls or phone callsAble to lift up to thirty-five pounds in case of lifting files, laptops, or small office equipmentAble to push, pull, and reach up to thirty-five pounds to move supplies or help with office set upsAble to move quickly and respond promptly to people entering front area in case of emergenciesFounded in 1975, Lighthouse Vocational Services is a 501(c3) charitable organization. Established upon Christ–centered values and principles, our mission is to provide exceptional vocational and other services to individuals with intellectual disabilities to promote personal growth, opportunity, and hope for their future. We are dedicated to make a difference in the lives of the participants we serve as well as the team members who work right alongside them.Lighthouse Vocational Services is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.