Engagement Director, North America

Job SummaryValiantys is looking for an Engagement Director to lead strategic, IT services-led client engagements. This role owns the executive relationship, business outcomes, and long-term value strategy for a portfolio of accounts. You will work with clients to understand their goals, frame business problems, shape solution roadmaps, and ensure engagements deliver measurable value over time. The Engagement Director brings the strategic layer: executive alignment, advisory leadership, outcome governance, escalation ownership, and growth-oriented partnership.What You'll Be Working OnOwn executive stakeholder relationships and act as a trusted advisor to senior client leadersBuild and maintain account strategies tied to measurable business outcomesLead discovery and advisory workshops, including problem framing, value stream mapping, OKR definition, DevEx, SDLC, ITSM modernization, and operating model discussionsTranslate client needs into clear narratives covering current state, target outcomes, roadmap, solution approach, risks, adoption needs, and value hypothesesPartner with Account Executives on opportunity shaping, account planning, growth strategy, renewal, expansion, and executive positioningOrchestrate the right delivery squads and subject-matter experts, including solution architects, enterprise architects, change/adoption specialists, and reporting or data expertsGovern delivery outcomes through steering committees, executive check-ins, strategic risk management, escalation leadership, and outcome trackingStay engaged through key moments in the client lifecycle, including pre-sales, kickoff, discovery, solution design, delivery quality checkpoints, escalations, close-out, and renewal or expansion discussionsTrack engagement outcomes, benefits, and success metrics with clients and internal teamsMaintain strategic visibility into engagement margin, cost, and consumption risks, and work with delivery and commercial teams to address issues earlyIdentify and shape change-order or expansion opportunities in partnership with delivery and commercial teamsEnsure knowledge is captured from engagements, including lessons learned, reusable assets, case studies, reference architectures, and value proof pointsCo-create repeatable IT services offers and playbooks that strengthen Valiantys' advisory and delivery capabilitiesWhat Success Looks LikeClients align around clear business outcomes, roadmap milestones, and measurable success criteriaExecutive relationships deepen across business and technology stakeholdersDelivery teams stay aligned to client outcomes and are unblocked when strategic risks or escalations ariseAdvisory workshops and strategic engagement activities influence opportunity quality, expansion, and long-term client valueEngagements produce reusable IP, playbooks, case studies, and proof points that improve future deliveryClients leave each engagement with a clear understanding of value delivered, next steps, and opportunities for continued partnershipDo you have what it takes?5+ years of experience leading strategic client engagements in IT services, consulting, enterprise software, digital transformation, or a related fieldStrong executive presence and the ability to build trust with senior business and technology stakeholdersA consultative approach to problem framing, discovery, roadmap creation, and value realizationAbility to connect business outcomes with technical delivery, operating model change, adoption, and measurable impactExperience partnering with sales, delivery, project management, solution architecture, and technical teamsStrong facilitation skills, including the ability to run discovery sessions, executive workshops, steering committees, and outcome reviewsComfort operating across the full engagement lifecycle, from pre-sales and opportunity shaping through delivery governance, escalation, close-out, and expansionStrong judgment around delivery risk, client expectations, scope boundaries, and executive communicationAbility to turn client work into repeatable assets, offers, playbooks, and reference storiesPreferred ExperienceExperience in Atlassian, ITSM, DevEx, SDLC modernization, enterprise service management, cloud, data/reporting, or digital workplace transformationExperience building business cases, adoption strategies, value measurement plans, or multi-year transformation roadmapsExperience working in a services organization where delivery, sales, and advisory teams collaborate closelyHow This Role Works With OthersAccount Executives own pricing, commercials, SOW finalization, and closing; the Engagement Director partners with them on the solution storyline, value hypothesis, account strategy, and executive pitchDelivery leadership owns staffing and day-to-day execution quality; the Engagement Director governs outcomes, senior alignment, and strategic riskProject Managers own the engagement plan, cadence, timeline, budget, RAID log, and day-to-day client communication; the Engagement Director participates at key points where executive alignment, strategic decisions, escalations, or value realization are requiredWhat We Offer - Employee Perks & BenefitsCompetitive compensation with an annual performance-based bonusComprehensive Health Insurance401(k) with Company MatchGenerous Paid Time Off (PTO) – 4 weeks per year, plus public holidaysA flexible remote work policyA multicultural and international team environmentLocationThis role can be located in Canada or in the United States. Applicants must be legally authorized to work in either country and should not require, now or in the future, sponsorship. Valiantys offers a flexible remote work policy.Equal Opportunity EmployerValiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Valiantys provides a barrier-free workplace and embraces all qualified applicants with varied perspectives and backgrounds.J-18808-Ljbffr