Technical Support Specialist

Company DescriptionMJM Technology Group, Inc. leverages extensive expertise to provide tailored and proven solutions that enhance business efficiency while maintaining high-quality standards. We assist companies through various business cycles, offering strategies for improving performance, reducing costs, and ensuring compliance. Our services include analyzing current environments, identifying process improvements, recommending tools or resources, and implementing changes with precision. Located in Houston, TX, MJM Technology is committed to helping organizations achieve sustainable growth and well-defined plans for the future.Role DescriptionThis is a part-time, hybrid role based in Houston, TX, for a Technical Support Specialist. Responsibilities include providing technical support, troubleshooting technical issues, ensuring customer satisfaction, and delivering exemplary customer service. The specialist will handle problem resolution, analyze technical challenges, and support clients across various technical needs.QualificationsProficiency in Technical Support and Troubleshooting, with the ability to diagnose and resolve technical issues effectively.Strong Customer Support and Customer Satisfaction skills, with a focus on clear communication and creating positive client experiences.Excellent Analytical Skills, with the capacity to evaluate problems and devise efficient solutions.Ability to work mainly remote with some on-site work in the Houston, TX area and collaborate effectively in a team environment.Relevant technical certifications or experience in IT support is a plus.Experience in effectively managing multiple tasks and priorities.