Vice President - Field Operations and Quality Control

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.Company Overview: Kick off your exciting career in Event Security with Allied Universal Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement!Allied Universal is hiring a Vice President, Field Operations and Quality Control. The Vice President, Field Operations and Quality Control is a key leadership player responsible for the efficiency and effectiveness of key administration programs affecting the quality of Allied Universal's Event Services. This position is responsible for oversight both strategically and tactically of the Special Events Field Operations Team as well as Operational planning with Corporate Event Clients. The Vice President, Field Operations and Quality Control also oversees the administration of our Safety Act Designation program while ensuring that Allied Universal Event Services is executing on Event Industry Best Practices associated with this program. This role has oversight of the Quality Control and Auditing Program, as well as provide Event Risk Intelligence and Command Operations Services. Additional responsibilities include managing the delivery of analytical services improving management processes, ensuring service levels are maintained, and identifying ways of enhancing the event and guest services mission. Overnight travel will be required as well as possible international travel (up to 20%) of the time.RESPONSIBILITIES:Liaise with internal functions and Allied Universal Event Services (AUES) operations leadership to build relationships and improve service deliveryDesign, implement and oversee world-class quality control and auditing systems and processes to include but not limited to oversight of all process improvement, industry associated standards for auditing and incident managementProvide leadership consultation relative to design and delivery of integrated security, safety and crowd management solutions for major events across a variety of venues and marketsResponsible for the oversight both strategically and tactically of the Special Events Field Operations Team as well as Operational planning with Corporate Event ClientsOversight of the design and administration of the Safety Act Designation program while ensuring Event Industry Best Practices associated with this program, Quality Control and Auditing Program, as well as provide Event Risk Intelligence and Command Operations Services; ensure service requirements are delivered by ensuring robust processes and infrastructure is in placeActively play a significant role in short term and long-term planning, including initiatives geared toward growing operational excellence relative to developing Event Risk Intelligence and Event Management Best PracticesCreate and support enhanced management reporting, information flow, business process and organizational planningSupervision and development of direct reports; selection, placement, and career developmentNegotiate, develop, and implement an approval and escalation process with the customer, for special non-standard service requestsDetermine training and compliance procedures methods on issues that have a potential substantial impact on the delivery of services, contract compliance, and personnel suitabilityEnsure regular updates and initiatives are communicated internally as well as externallyMaintain company documentation for areas of responsibilityQUALIFICATIONS (MUST HAVE):Must possess one or more of the following:Bachelor's degree in Business, Marketing, Accounting, Criminal Justice, Sports Management or related fieldAssociate's Degree in Business, Marketing, Accounting, Criminal Justice, Sports Management or related field with a minimum of fifteen (15) years of practical experience in event services or guest services environmentMinimum of ten (10) years of practical experience in event services or guest services environmentExperience running operations with a profit and loss (PNL) responsibilityProfessional Sports League and high-risk event operations and management backgroundExposure to and experience in Command Operations / Management - Situational Awareness, Threat Intelligence Management and Emergency Coordination/ResponseConsulting experience in the design and delivery of integrated security, safety and crowd management solutions for major eventsWork history to include demonstration of:Strong customer service skillsExcellent written and verbal communication skillsDetailed logistical and analytical skillsDemonstrated understanding of business processes and their purposeExcellent organizational and prioritization skillsStrong familiarity with event security/safety and crowd management best practices, policies, procedures, etc. and driving standards nationallyDemonstrated understanding of how to drive a program associated with compliance, audits, process improvement, etc.Project management and strong admin skills with all Microsoft Office suite and industry software's for auditing, incident reporting/management, etc.Organize and drive results with key internal and external partners to drive operating compliance results (leading auditors / managing software product partner / identifying future needs)Effective oral and written communication skillsPlanning and organizing skillsProblem solving skills; able to identify critical issues quickly and accuratelyAttention to detail; able to assess and evaluate situations effectivelyEncourage effective teamworkCompile, sort, and interpret data; skilled in research and investigations, able to compile informationMediate conflict with tact, diplomacyWrite informatively, clearly, and accuratelyTeam leadership; coaching, mentoring, motivating skillsPREFERRED QUALIFICATIONS (NICE TO HAVE):Master's degree in Business, Marketing, Accounting, Criminal Justice, Sports Management or related fieldExperience working globally with varied background and experience levelsBENEFITS:Medical, dental, vision, basic life, AD&D, retirement plan and disability insuranceEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by lawSalary: $160k - $180k