Communication Supervisor - (EC) Dispatch

Salary : $63,336.00 AnnuallyLocation : Lancaster, TXJob Type: Full-TimeJob Number: 6014-2026-1Department: Emergency CommunicationsOpening Date: 04/02/2026Max Number of Applicants: 100SummaryThe City of Lancaster is seeking a confident, dependable, and service-driven professional to serve as Communications Supervisor in the Emergency Communications Division. This position plays a critical role in supporting daily dispatch operations by overseeing shift staff, assigning work, monitoring call-taking and dispatch activity, reviewing radio communications, and helping ensure high-quality service to the public and internal personnel. This role is ideal for a professional who can lead in a fast-paced environment, remain calm under pressure, support employee development, and promote consistent service, accountability, and teamwork. The Communications Supervisor also assists with training newly hired dispatchers, supports hiring recommendations, prepares training materials, and helps address issues related to policies and procedures. At the City of Lancaster, we serve with PRIDE through Productivity, Resourcefulness, Integrity, Dedication, and Excellence. We are looking for someone who reflects these values by leading with professionalism, supporting their team, and helping deliver reliable emergency communication services to the community. Why This Role Matters!This is an opportunity to make a direct impact in a 24/7 public safety environment where strong leadership, sound judgment, and teamwork matter every day. As Communications Supervisor, you will help guide staff, support emergency response coordination, and contribute to a culture that values trust, service, and operational excellence.Essential Duties and ResponsibilitiesOversees shift dispatch staff by scheduling work, assigning tasks, and monitoring daily operationsMonitors data entry and information received by call takers and dispatchers for accuracy and qualityMonitors radio transmissions and dispatch activity to support effective emergency communicationsAnswers incoming calls from the public, officers, and other agencies regarding service requests, assistance, and informationGathers and provides requested information, contacts appropriate departments, monitors channels, and dispatches information for serviceAssists with the training process for newly employed dispatchersParticipates in the selection process by recommending candidates as appropriatePrepares training materials and supports operational readiness of staffHelps address issues related to policies and proceduresSupports interviewing, hiring, training, assigning work, performance review, discipline, complaint resolution, and problem-solving in accordance with City policies and applicable lawsPerforms other related duties as assigned Knowledge, Skills, and AbilitiesThe ideal candidate will demonstrate:Strong management and supervisory skills, including delegation, staff oversight, and leadership supportAbility to facilitate employee development through coaching, feedback, written evaluations, and training supportPersonal effectiveness, including professionalism, composure, ethical conduct, time management, and dependabilityGoal orientation, including persistence, initiative, and the ability to help achieve organizational objectivesTeamwork skills, including collaboration, constructive feedback, and support of team successCustomer service skills, including patience, courtesy, follow-through, and a positive professional presenceStrong communication skills, including clear verbal communication, sound judgment, and the ability to adjust writing style to the audienceEducation and/or ExperienceMinimum QualificationsHigh school diploma or GED requiredMinimum standards for entry-level dispatcher must be metMust possess a Telecommunicator's license and have a minimum of two (2) years of experience as a dispatcherMust possess a valid Class C driver's license with a clean driving recordMust be able to pass an extensive background investigation, including drug screeningCertificates, Licenses, RegistrationsApplicants must currently possess the following certifications and license at the time of application:Telecommunicator's LicenseTerminal Agency CoordinatorCertified Training Officer (CTO) Certificate5304 - Dispatcher as a Trainer and SupervisorValid Class C Driver's License with a clean driving recordAll listed certifications and license are required at the time of application. Applicants who do not meet these requirements will not be considered for this position.The City of Lancaster offer a complete benefits packeage to full-time employees which includes: health care; paid holidays, vacation time, sick leave, retirement, longevity, tuition reimbersemet and more. To learn more details, vist our 01 Do you currently possess all required certifications for this position, including a Telecommunicator's License, Terminal Agency Coordinator certification, Certified Training Officer (CTO) certificate, and 5304 - Dispatcher as a Trainer and Supervisor certification? NoSomeYes02 Are you aware that applications may be rejected or not considered if the required certifications and qualifications for this position are not met at the time of application? YesNo03 How many years of experience do you have working as a dispatcher? Less than 2 years2 to less than 4 years4 to less than 6 years6 or more years04 Please indicate your level of experience training newly hired dispatchers, coaching employees, or preparing training materials. Extensive ExperienceSome ExperienceNo Experience05 This position works in a 24/7 operation and requires availability for nights, weekends, and varying shifts. Please indicate your availability. Full AvailabilityLimited AvailabilityNot Available06 Please provide your Driver License number? Required Question