Medical Front Desk Coordinator- Lafayette, CA (411)

Who are we?Proficio Therapy Services Is a Mission-driven Therapy Organization Dedicated To Improving The Lives Of Children And Families. We Provide High-quality ABA Therapy, Speech Therapy, And Occupational Therapy Through Our Family Of Licensed Clinical EntitiesAGES Learning Solutions LLC – ABA TherapyProficio Speech Therapy Group Inc – Speech TherapyChild’s Play Therapy Services PC – Occupational TherapyToday, we operate 11 clinics across the United States, supported by more than 250 clinicians. We are actively expanding into additional cities throughout California and Utah, with international growth underway in India and the Middle East.Our teams are backed by strong clinical leadership, reliable operational systems, and a culture built on respect, inclusion, and collaboration. Whether you’re starting your career or stepping into leadership, you’ll find opportunities to grow, contribute, and make a meaningful impact every day.At Proficio, your work truly matters, and so does your growth. Join us as we continue building a unified, global therapy organization dedicated to empowering children and families.Essential Duties And ResponsibilitiesAnswering phonesConverting new leads into patientsRescheduling canceled appointmentsMaintaining full capacity for all providers through scheduling actionsCollecting co-paysProcessing medical records requestsCompleting registration formsAnticipating staff/patient/family needs, and responding with appropriate, high level careRegisters and orients all patients to clinic policiesMaintain client recordsQualificationsIdeal Candidate:Bilingual - English/SpanishMust have ability to work through interruptions and multitask independently in a fast-paced environmentMust be able to prioritize and multi-taskMust be customer focusedWe are looking for a self starter who can think outside of the box and be a problem solverMust be able to create and maintain trust and confidence with new and existing patientsA polished professional appearance is required to be the face of the officeMust be computer literate with EMR and Epic Experience. Salesforce a plus.Bachelor's (Required)Minimum QualificationsBachelor's DegreeExperience with:Medical Office Administration/ManagementSalesCustomer ServiceProject Management -scheduling, task organization, proactivity & ability to look/plan aheadTechnological Literacy (at minimum, Google Suite, Microsoft Suite, & Phone Systems)Other Attributes:Flexibility and warmthOutstanding verbal & written communication skillsProactive Self-starterDetail orientedTeam PlayerLover of community, children, & supporting others.Benefits401(k) matchingFlexible spending accountHealth insurancePaid time offVision insuranceEqual Employment OpportunityProficio Therapy Services is an Equal Opportunity/Affirmative Action employer committed to building a team that represents the racial, ethnic and linguistic needs of our clients. This position description intends to describe the general nature and level of work being performed. It is not intended to include all duties and responsibilities. Because of a need to remain responsive to the needs of our clients and operational needs, job description and responsibilities may be modified at any time.