Lead Housing Specialist

Job description:Lead Housing Specialist — Insurance Displacement & Emergency Placement1st Choice Home Stays | Full-Time | $40–50/hour | In-Office + On-Call Rotation$83,200 - $104,000 /yr salary - $40-50 /hr equivalent, Monday - Friday IN OFFICE Meridian IdahoWe are looking for two LEAD applicants to join our team!- 40 HOURS A WEEK - Monday - Friday IN OFFICE- On-Call Rotation for non-business hours- No Benefits-1099 - Soon switching to W2 structureAbout Us1st Choice Home Stays places families into furnished housing on the worst day of their lives — house fires, floods, displacements that can't wait. We don't make families sit in a hotel parking lot waiting for insurance to approve paperwork. We house them first and work the insurance side in parallel. We've sheltered uninsured families for free because we believe no one should be without a roof while a process plays out. That's who we are.About the RoleThe Lead Housing Specialist runs the entire placement process from the first phone call through move-in and handoff. You'll be the person a fire department captain calls at 11 PM. The person an adjuster has to take seriously. The person a family in crisis trusts to make it okay. You'll manage 10–15 active files simultaneously, advocate hard with insurance companies and TPAs, and document everything in real time so nothing falls through the cracks.This is a senior, high-responsibility role. We're looking for an A-player who can hold competing priorities without dropping any of them.What You'll Actually DoTake intake calls from families, fire departments, restoration companies, insurance adjusters, TPAs, and referral partnersPlace families in emergency housing the same day — often within the hourSource like-for-like longer-term housing while emergency placements are still activeVerify ALE coverage, push back on adjusters when policies are misapplied, and build documented cases for approvalPrepare authorization paperwork, leases, fair rental value reports, and check-in guidesLog every call, text, email, photo, and decision in Monday.com in real timeCover on-call shifts on rotation with your laptop accessible at all timesMake occasional field calls — visiting damaged homes, helping families with paperwork in person, or showing propertiesAppear in company videos and social media content; capture authentic moments as they happenWho Thrives Here3+ years in a high-volume role where people depended on your follow-throughStrong written and verbal communication, especially in emotional or high-stakes situationsCalm, decisive judgment under pressureComfortable advocating with large institutions — insurance, hospitals, government agencies, legal systemsDisciplined documentation habits and ease with case management softwareBackgrounds we love: insurance, hospitality, social services, healthcare coordination, emergency response, property management, victim advocacy, patient navigationA genuine pull toward this kind of work — not just looking for a jobThe Realities of This RoleWe want you to know exactly what you're signing up for:This is in-office during scheduled shifts, not remoteOn-call rotation from during non-business hours means laptop with you at all times, including in your car when you're outEvery housing inquiry — call, text, or email — gets a response within 5 minutes during shift, no exceptions"If it's not logged in Monday.com, it didn't happen." We document obsessivelyField calls happen. You'll need reliable transportation and a willingness to show up in person when a family needs youHow to ApplyApply through this listing. Strong candidates will receive a follow-up email with screening questions before being scheduled for a Zoom interview.Application Question(s):If it's not logged in Monday.com, we treat it as if it didn't happen. Every call, text, email, and photo gets logged in real time, not at end of day. How do you feel about that level of documentation discipline?Why are you looking to leave your current role?This role includes appearing in company videos, social media content, and capturing real moments throughout the day to day. We use authentic media to tell our story, build trust with families and referral partners, and grow the business. Our goal is to build reality type TV show with our company and change the industry for the better through our influence. Are you comfortable being on camera and signing a media release form as a condition of employment?This role requires being in-office during shift 40 hours a week, on-call rotation in the non-business hours where you must keep your laptop with you at all times, and responding to any housing inquiry within 5 minutes - calls, texts, or emails. Can you commit to this?A big part of what we do is showing up for families on the worst day of their lives, sometimes for free when they have no insurance. Why does that matter to you?Work Location: In person