Dispatcher

Job ScopeAs a Dispatcher, you will examine and analyze work order requests from customers and schedule the appropriate field technician, relaying important information such as contact person, and service to be rendered or article to be repaired. The ideal candidate would have knowledge of lighting maintenance strategies, experience in scheduling crews, and great customer service skills. Additionally, the ideal candidate must be able to commute to our facility daily, and have Excel and other computer knowledge. We are looking for career-minded individuals who will grow with our company.ResponsibilitiesPrepare work orders and distribute them to field technicians.Schedule service calls and dispatch field technicians.Keep a record of service calls and work orders.Update and maintain the service management system with complete notes and current status.Audit and close completed work ordersUpdate customers with schedules and material lead timesMaintain and update the contract database and administer changes to service contracts.Maintain clear and concise communications with department managers, crew, and customersAdhere to the requirements and specific needs of National Accounts customers.Daily maintenance of the complete life cycle of a work order: open, create, schedule, and update all work orders.Audit of Daily Service Management report Service Stats and Quality report. RequirementsHigh School Diploma or General Education DegreeOne year experience in scheduling/dispatchingValid driver’s licenseMust be able to report to facility Mon-Fri 7a-5pmMust be able to pass drug and background screenKnowledge of Lighting is preferred inclusive of lamp types, ballasts and transformersAbility to read and interpret field paperwork, job quotes.Ability to multitask while staying organizedStrong verbal and written communication skillsPositive customer service skillsExperience in lighting and electrical a plus!What We Offer22 Days PTO with Cash Out OptionsMedical (paid for the employee), Dental,.Vision, Life. HSA with matching contribution,401K with matching contributionAs an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.