Technology Support Specialist

Quantam Solutions provides IT solutions and consulting for various clients. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking Technology Support Specialist (General IT Support Services) for the Commonwealth of Kentucky – Administrative Office of the Courts (AOC). JOB DESCRIPTION: The AOC Information & Technology Services (ITS) Department is seeking a contract resource for the role of Technology Support Specialist. The successful candidate will be responsible for agency hardware, systems software, and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities, and change control. Coordinates problem resolution and referrals to other support areas. LOCATION: Morehead, KY (Statewide Travel Required) HOURS: Monday – Friday; 8:00 AM to 5:00 PM KNOWLEDGE & EXPERIENCE: Ability to identify and troubleshoot defective equipment. Ability to identify and troubleshoot software and application issues. Determine and resolve hardware issues prior to deployment. Possess network room knowledge and experience. ESSENTIAL CHARACTERISTICS OF THE SUCCESSFUL CANDIDATE: Excellent customer service skills. Excellent organizational skills. Strong written and verbal communication skills. Ability to multi-task while taking phone calls in a fast-paced environment. Self-motivated. REQUIREMENTS: Bachelor’s degree in Computer Science OR Associates Degree with 2+ yrs. job related experience OR High School Diploma with 4+ yrs. job-related experience. Network Operating Systems. Computer Technical Certification is a plus in the following MOS, MTA, MCP, A+ OR MCITP. General Understanding of the ITIL Framework. Should have a valid driver’s license, dependable vehicle, state required motor vehicle insurance and will be expected to travel statewide for the duration of the deployment project Job Type: Full-time Pay: $19.50 - $22.50 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: Monday to Friday Work Location: In person