Associate Director, Operations

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.Associate Director, OperationsSHIFT: Wednesday - Saturday (4:30am - 3:30pm)Factor_ a brand of HelloFresh is seeking an Associate Director Operations. As the Associate Director in operations, you will focus on operations organizational strategy and lead projects associated with cross functional engagement of staffing, training, talent development teams across the business unit. This will include aligning all support teams to a business vision of how we attract, retain and optimize both direct and indirect team members. Additional effort will be to support strategic launch initiatives including rolling out new technologies, processes and manufacturing facilities. If you're looking to impact the outcome of the business and to the lives of our team members, this is it!You will...Identify organizational gaps in people operations and drive continuous improvement strategies to mitigateCollaborate with cross functional support teams of operations and their leadership develop a cohesive organizational strategyRun projects associated with new facility launches, new processes changes, and technology implementationsChampion initiatives associated with direct labor training, onboarding, and experienceSupport cross functional strategy related to salaried development including partnering with operations leaders and HRs to ensure engagement and team moraleDrive Safety, Quality, Cost, and Delivery, while growing and expanding capabilities that meet production mandatory requirementsIndirectly lead operational partners to accomplish projects and initiativesShare and exchange operational best practices across our national sitesGuide programs to reward and recognize performanceMentor, train and develop operations teammates for career progression and learningCreate a positive team dynamic that encourages all employees to: provide feedback and drive change within the facility, adapt to the ever-changing business and stay focused on the customer experienceDrive a customer-focused environment committed to delivering the highest quality product to our customersYou are...Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organizationStrategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plansBold: you're adventurous, outgoing and optimistic; you're confident making decisions and taking calculated risksEntrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask 'what if' and constantly challenge the status quoVersatile: you roll with the punches and don't get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environmentsAnalytical: data is your friend; you're able to translate numbers into action and pave the way for efficiencyCustomer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to noneComprehensive background in Fulfillment, Shipping, Receiving, and WarehousingMotivated, developed and managed employees - our culture is a critical part of our success, and you need to help drive itExcitement for working in a fast-paced environment with a high level of ambiguity and changeInterest in spending most of your time on the shop floor to learn and understand process detailsContinuous improvement and project management skillsHigh level of integrity and ethics with excellent follow-throughAt a minimum, you have...Bachelor's Degree required - Master's preferred8+ years of experience in operations or people managementFamiliarity with FSMA, HACCP, SQFKnowledge of Lean manufacturingProject Management Certifications preferredFlexibility to travelYou'll get...Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunitiesGenerous PTO and flexible attendance policyComprehensive health and wellness benefits with options at $0 monthly, effective first day of employmentUp to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chainThis job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.#Factor #JD1008 Illinois Pay Range$123,480—$165,000 USDThis position is also eligible for the HelloFresh equity plan.About HelloFreshWe believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers' homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company's commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:Europe: EUaccommodations@hellofresh.comAPAC: APACaccommodations@hellofresh.comUnited States: USCandidateAccommodations@hellofresh.comCanada: CAaccommodations@hellofresh.com