Senior VMware Support Engineer
We are seeking a highly experienced Senior VMware Support Engineer to provide advanced technical support for enterprise VMware environments. The ideal candidate will have deep expertise in VMware vSphere, ESXi, vCenter, vSAN, NSX, SRM, and VMware Aria Suite, with a proven ability to troubleshoot complex infrastructure issues and support mission-critical systems. This is a client-facing, remote position within a global support organization operating 24x7x365.
Key Responsibilities:
Provide L3/L4 technical support for complex VMware infrastructure and virtualization issues.
Troubleshoot, diagnose, and resolve critical incidents across VMware environments.
Support VMware installations, configurations, upgrades, patching, migrations, and performance optimization.
Administer and troubleshoot vSphere, ESXi, vCenter, vSAN, NSX, SRM, and Aria Suite.
Perform root cause analysis (RCA), incident resolution, and preventive maintenance.
Collaborate directly with client VMware SMEs, infrastructure teams, and IT leadership.
Troubleshoot issues involving virtual machines, networking, storage, clusters, high availability, and disaster recovery.
Provide remote troubleshooting and technical guidance through client connectivity tools.
Document technical resolutions, best practices, and knowledge base articles.
Participate in a 24x7 on-call rotation, including occasional evenings, weekends, and holidays.
Required Qualifications:
10+ years of hands-on VMware experience in enterprise environments.
Strong technical expertise in VMware vSphere, ESXi, vCenter, vSAN, NSX, SRM, and Aria Suite.
Extensive experience with VMware infrastructure administration, configuration, maintenance, and troubleshooting.
Proven experience resolving complex, multi-component VMware infrastructure incidents.
Strong understanding of VMware architecture, virtualization, networking, storage, and disaster recovery.
Experience supporting large-scale, business-critical production environments.
Excellent troubleshooting, root cause analysis, and problem-solving skills.
Strong communication skills and experience providing direct enterprise customer support.
Ability to work independently in a remote, high-pressure technical support environment.
Preferred Skills:
VMware Cloud Foundation (VCF) Dell VxRail / Hyperconverged Infrastructure (HCI)VMware Aria AutomationVMware HorizonVMware Tanzu Kubernetes Grid (TKG)VMware certifications such as VCP or VCAPExperience supporting multiple VMware product versions and complex enterprise integrations