Technical Program Manager — ServiceNow Program | Remote

Headquarters: RemoteURL: https://www.toptal.com/About The RoleWe're looking for a Technical Program Manager to lead delivery of an enterprise ServiceNow program. This is a program and delivery leadership role, not hands-on development — you'll coordinate cross-functional teams across IT, operations, and delivery to keep a high-visibility, enterprise-scale ServiceNow initiative on track. ServiceNow platform familiarity matters here, but your core value is program rigor: planning, stakeholder alignment, and risk management at scale.What You'll DoOwn program-level planning and coordination for enterprise ServiceNow initiativesAlign stakeholders across IT, operations, and delivery teams throughout the program lifecycleTrack milestones, risks, and dependencies, proactively surfacing and resolving blockersSupport and inform implementation decisions in collaboration with hands-on ServiceNow development teamsMaintain transparent communication with stakeholders, including status updates and progress reportingFacilitate cross-functional meetings, workshops, and planning sessionsIdentify opportunities for process improvement across the programWhat You BringProven experience as a Technical Program Manager or Delivery Lead on enterprise-scale technology programsWorking familiarity with the ServiceNow platform (competent-level understanding, not hands-on development)Strong stakeholder management and cross-functional coordination skillsExperience tracking and managing program risk, milestones, and dependencies at an enterprise scaleExcellent written and verbal communication skills, with the ability to translate technical details for business stakeholdersComfort operating in a high-visibility, enterprise program environmentNice to HavePMP or other project/program management certificationExperience with IT service management (ITSM) programs or platforms beyond ServiceNowBackground in enterprise IT or consumer goods/enterprise technology environmentsTo apply: https://weworkremotely.com/remote-jobs/toptal-technical-program-manager-servicenow-program-remote