Mobility Deployment Technician

Job Title: Mobility Deployment TechnicianThe Mobility Deployment Technician is responsible for the deployment, configuration, maintenance, and lifecycle management of Android/Apple mobile devices across the organization. This role ensures devices are properly imaged, secured, tracked, and supported to meet operational and security requirements. The technician works closely with IT teams and end users to provide reliable mobile technology services. This is an office-based role with occasional after hours or on-call support required.ResponsibilitiesDeploy, configure, and provision Android and/or Apple smartphones and tablets for new and existing usersPerform software imaging, OS updates, application installation, and configuration managementEnroll and manage devices using Mobile Device Management (MDM) solutions; specifically, Microsoft Intune and/or NinjaOne.Troubleshoot hardware, software, and connectivity issues related to Android/Apple devicesPerform routine maintenance, patching, and security updatesMaintain accurate asset inventory records, including device assignment, serial numbers, lifecycle status, and warranty informationCoordinate device repairs, replacements, upgrades, and decommissioningEnsure compliance with organizational security policies and data protection standardsDocument procedures, configurations, and deployment standardsProvide end-user support, training, and basic usage guidance as neededCollaborate with IT security, networking, and systems teams on mobile initiativesLifts and handles mobile devices and related equipmentPosition RequirementsAssociate's degree in Information Technology or a related field, or equivalent work experienceMinimum of two (2) years of experience in IT support or mobile device deploymentHands-on experience with Android/MAC OS configuration and troubleshootingExperience with software imaging, device provisioning, and asset tracking systemsFamiliarity with MDM tools and mobile security best practicesKnowledge of networking fundamentals (Wi-Fi, VPN, cellular connectivity)Demonstrated documentation, attention to detail, problem-solving, analytical, communication and organizational skillsExperience supporting large-scale Android and/or Apple deployments is preferredCertifications preferred: CompTIA A+, ITF+, or Android Enterprise/Apple certificationsExperience with ticketing systems is preferred, specifically FreshService, or other comparable ITSM systemsBenefitsComprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accountsFinancial & Retirement Support - Competitive compensation, 401k with employer match, and financial wellness resourcesTime Off & Leave - Paid holidays, flexible vacation time/PSSL, and paid parental leaveWellness & Growth - Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discountsAbout Monogram HealthMonogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person's health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient's healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.Monogram Health's personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.