Customer Service Associate - Work From Home

About the job Customer Service Associate - Work From Home Who We AreWere the worlds only 100% union-label supplemental benefits provider, proudly partnering with over 40,000 unions and associations worldwide. For more than 60 years, we've been dedicated to protecting hardworking families by providing supplemental and permanent benefit solutions they can count on for financial security.The OpportunityWere looking for driven, service-minded professionals to join our fully remote team. You'll connect with union members who have already requested benefits information explaining their options, answering questions, and guiding them through the enrollment process. No cold calling or lead chasing just meaningful conversations with people who need what we offer.Your ResponsibilitiesHandle inbound and outbound calls with prospective clientsSchedule and lead virtual benefits presentationsExplain available programs and coverage options in clear, simple termsComplete all applications and documentation with accuracyDeliver outstanding service and maintain organized client recordsParticipate in leadership training and skill development programsWhat You BringExcellent communication and people skillsProfessional, positive, and energetic approachCustomer service or sales background (preferred, not required)Basic computer skills and comfort in a virtual environmentAbility to collaborate effectively with all levels of the teamLegal authorization to work in the U.S. or CanadaWhat You'll GetFull benefits package after initial period100% remote position no commuting, no dress codeFlexible scheduling that supports your lifestyleWeekly pay plus performance-based monthly bonusesAnnual incentive trips to top destinations like Cancun, the Bahamas, and Las Vegas for high performersRapid career advancement with clear promotion paths