Project Manager, Cable Testing & Diagnostics Systems

As a Project Manager, Cable Testing & Diagnostics Systems, you will play a pivotal role in ensuring the successful implementation, adoption, and ongoing use of our products and services. You will serve as the bridge between the customer and our technical teams, providing hands-on support, troubleshooting, and guidance to help customers achieve their desired outcomes. You will be responsible for fostering long-term relationships, resolving technical issues, and ensuring overall customer satisfaction with our solutions. Focus area will be assisting customer specification for cable van products, maintaining the cable van production schedule, and communicating with the customer from project inception to implementation. Underground cable testing, diagnostic projects, and field knowledge of cable testing for North America is desired.Key Responsibilities:Client Onboarding:Lead the onboarding process for new customers, ensuring a seamless transition from initial sales to full product implementationWork closely with clients to understand their unique needs, customize product configurations, and help them get the most out of our solutionsProvide training and ongoing support to ensure successful adoption of custom systemsCustomer Support and Relationship Management:Act as the primary point of contact for customers throughout the lifecycle of the product, from implementation to ongoing usageBuild and maintain strong, long-lasting relationships with key stakeholders at customer organizationsAddress customer inquiries, provide proactive solutions, and troubleshoot any issues that may ariseRegularly check in with customers to gauge satisfaction and identify any potential concernsProduct Customization and Optimization:Work closely with the product development team to understand customer-specific requirements and ensure that custom solutions are effectively implementedProvide feedback from customers to help improve and enhance the custom product systemsAssist customers with product configuration adjustments as their needs evolveRenewals and Upsells:Drive customer retention by ensuring customers are achieving value and satisfaction with their custom product systemsIdentify opportunities for upselling or cross-sell additional products or services that align with customers’ evolving needsSupport the renewal process by demonstrating the value the customer has received from the productCustomer Advocacy:Advocate for customer needs within the company, providing insight and recommendations to the product and engineering teamsRepresent the voice of the customer in product strategy meetings, ensuring product enhancements align with customer feedbackFoster a customer-first culture, ensuring that every touchpoint with the company leaves customers feeling heard, valued, and supportedReporting and Analysis:Track and analyze customer metrics such as product usage, support tickets, and satisfaction surveysProvide regular reports to management on customer health, risks, and opportunities for growthUse data to proactively identify trends and address potential issues before they escalateQualifications:Bachelor’s degree in business, engineering, or a related field (or equivalent experience) in cable testing systemsProven experience (3+ years) in a project manager or account management role, ideally with custom or complex product systemsCAPM/PMPStrong understanding of technical products and the ability to explain complex concepts to non-technical stakeholders to include partial discharge (PD) testing, Very Low Frequency (VLF) Testing, Tan Delta, and cable fault location.Proven experience managing large-scale projects exceeding $1M in revenue within the electric utility and electrical manufacturing industries.Excellent communication and interpersonal skills, with the ability to build relationships at all levels within customer organizationsHighly organized with the ability to manage multiple projects simultaneously and prioritize effectivelyStrong problem-solving skills and the ability to think critically under pressureExperience with CRM software and customer success toolsAbility to work independently, as well as collaborate cross-functionally with sales, product, and engineering teamsA passion for helping customers achieve their project goals and ensuring a positive product experience