HVAC Customer Service Representative - Milford, CT

Job Description Description:Job Title: Customer Service Representative (HVAC)Location: Milford, CTPosition Summary: The HVAC Customer Service Representative handles inbound calls, schedules and dispatches technicians, and ensures a seamless customer experience that drives retention and revenue.Key Responsibilities:Answer inbound calls and assist customers with HVAC service, maintenance, and installation needsSchedule and dispatch technicians efficiently to maximize daily capacityCommunicate appointment details, timing, and expectations clearly to customersMaintain accurate records in CRM/service software (ServiceTitan preferred)Identify opportunities to promote maintenance plans and additional servicesCoordinate with technicians and management to resolve issues quicklyHandle customer concerns professionally and escalate when necessaryQualifications:1–3 years of customer service or call center experience (home services preferred)Strong communication, organization, and multitasking skillsExperience with ServiceTitan or similar platforms is a plusAbility to perform in a fast-paced, high-call-volume environmentCustomer-first mindset with strong problem-solving abilityCompensation & Benefits:Competitive hourly pay + performance-based incentivesHealth, dental, and vision insurancePaid time off and holidaysGrowth opportunities within a rapidly expanding organizationRequirements: