Temporary Service Writer/ Customer Service Advisor

Temporary Service Writer/ Customer Service AdvisorShare Apply Full-time $20.00 - 30.00 per hourPosition: Temporary Service Writer / Customer Service Advisor; This position seeks to backfill an employee on parental leave-- approximate dates are June 14, 2026 through September 18, 2026. Possible opportunity to convert to a full time role.Job Responsibilities:Answer phones, document customers concerns, and schedule customer appointmentsIn conjunction with GM and other customer service advisors, serve as key point of contact for customers via phone and in-person methods of communicationAssist shop general manager in assigning work, including dispatching work to the technicians to help manage workflowObtain a clear and concise explanation from the technicians on all worked performed and findings, ensuring all customer concerns are addressedCommunicate findings to customer, informing them of any work required and the benefits of the workAssist technicians and general manager with any estimates for customer work to be performedAssist technicians and general manager with sourcing and ordering parts to ensure that parts arrive timely to fulfill promised customer completion timelineAssist general manager with invoicing for all customers and payment processingMaintain contact with the customer to keep informed on vehicle statusIn conjunction with entire team, ensure shop is maintained at a high level of cleanlinessVarious special projects to assist leadership team in ensuring that Brad's Service Center is continuously improvingRequirements:Understanding that role is temporary for a finite period of timeMinimum of one year service writer experience, ideally in a high volume, independent shopContinuous improvement focusPreferred:Familiarity with shop management software, specifically, TekmetricBenefits:Sick timeHealth insuranceWeekends off—ONLY work Monday through Friday!Brad's Service Center - Brad's Service Center - Chicopee 760 Front St, Chicopee, MA, 01020 Apply