Technical Support Representative

Benefits401(k)401(k) matchingBonus based on performanceDental insuranceHealth insurancePaid time offVision insuranceOverview BI-Tek develops, implements, and supports software used by local government agencies in the management of real estate and personal property appraisal, taxation, and tax collection. We're currently seeking a Technical Support Representative to work with our end users. Staff tests and document software functions and features, troubleshoots, and resolves issues. The ideal candidate would work well in a small-company, agile environment and be able to understand and configure complex processes and provide general support. Testing and documentation require attention to detail, accuracy, and thoroughness. This is not a development position, but technical skills are necessary. Problem resolution will involve technical challenges such as researching and resolving issues with software applications on personal computers as well as servers. This will be an in-person position, office located in the University area of Charlotte, North Carolina.ResponsibilitiesTest and document software functions and featuresTroubleshoot and resolve issuesUnderstand and configure complex processes and provide general end-user supportResearch and resolve issues with software applications on personal computers and serversQualificationsTechnical skills are necessaryNot a development positionAbility to work in a small-company, agile environmentAttention to detail, accuracy, and thoroughnessIn-person position located in the University area of Charlotte, North Carolina#J-18808-Ljbffr