Quality Assurance Manager

Position OverviewWe are seeking an experienced Quality Assurance Manager to lead and maintain our quality management systems within a precision machine shop environment. This role is responsible for ensuring compliance with ISO 9001 and IATF 16949 standards, driving continuous improvement, and overseeing all quality-related activities across the organization.The ideal candidate will have strong technical knowledge of machining processes, demonstrated success managing audits, and a proactive, hands-on approach to quality leadership.Key ResponsibilitiesQuality System ManagementLead, maintain, and improve the company's ISO 9001 and IATF 16949 certified quality management systems.Serve as the primary contact for audits (internal, external, customer, and third-party).Ensure documentation, procedures, and processes remain compliant and fully up to date.Oversee corrective and preventive action (CAPA) systems and ensure timely closure of nonconformities.Operational Quality LeadershipDevelop and implement quality policies, objectives, and KPIs aligned with organizational goals.Manage all inspection activities, including first article inspections, in-process checks, and final quality approval.Lead root-cause analysis and problem-solving initiatives (8D, 5-Why, Fishbone/Ishikawa, etc.).Work closely with production, engineering, and supply chain teams to resolve quality issues.Supplier & Customer InterfaceQualify and monitor suppliers according to ISO/IATF requirements.Support customer quality requirements, including PPAP, APQP, control plans, and FMEA processes.Respond to customer complaints with structured analysis and corrective actions.Team LeadershipSupervise and develop the Quality team (inspectors, technicians, auditors).Provide training on quality standards, inspection methods, and process control tools.Foster a culture of continuous improvement and accountability throughout the organization.QualificationsBachelor's degree in Engineering, Manufacturing, Quality, or related field (preferred).Minimum 5–7 years of Quality experience in a machine shop or precision manufacturing environment.Strong working knowledge of ISO 9001 and IATF 16949 quality systems (certification or audit experience highly preferred).Experience with APQP, PPAP, FMEA, MSA, and SPC tools.Proficiency with GD&T, blueprint reading, and precision measurement equipment.Demonstrated success managing audits and leading quality teams.Excellent analytical, communication, and documentation skills.