Sales Representative

Job Description Nova Tile is a leading manufacturer and importer of premium-grade natural stone and porcelain tiles and pavers for exterior and interior applications. We bring the finest quality natural stone from various quarries, production facilities, and other sources and extend our quality products to customers across the globe. We are seeking a motivated and customer-focused Sales Representative to join our showroom team. This role is responsible for assisting customers throughout the entire sales process—from initial consultation to post-sale follow-up—while ensuring an exceptional customer experience. The ideal candidate will have strong product knowledge, excellent communication skills, and a commitment to building and maintaining long-term client relationships Key Responsibilities: Greet and assist customers in the showroom, providing expert guidance on natural stone, pavers, and related products Understand customer needs and recommend appropriate materials based on design, budget, and application Prepare quotes, process orders, and coordinate with operations for timely fulfillment Maintain up-to-date knowledge of products, inventory, pricing, and industry trends Build and nurture strong, long-term relationships with clients, contractors, designers, and homeowners Conduct proactive follow-ups to ensure customer satisfaction and encourage repeat business Client Relationship & Issue Resolution: Serve as the primary point of contact for all assigned clients, ensuring consistent communication and support Take full ownership of the customer experience by actively managing and resolving concerns, questions, or issues in a timely and professional manner Work cross-functionally with internal teams (warehouse, logistics, accounting, etc.) to resolve customer matters efficiently Demonstrate accountability by seeing issues through to resolution whenever possible Escalate matters to management only, when necessary, specifically when issues fall outside of authority, require approvals, or involve complex disputes Maintain a positive and solution-oriented approach, reinforcing trust and long-term client relationships Qualifications: Previous sales experience (preferably in flooring, stone, or related industry) Strong interpersonal and communication skills Excellent problem-solving abilities and attention to detail Ability to manage multiple tasks and prioritize effectively in a fast-paced environment Bilingual (English/Spanish) preferred We offer weekly pay. This position is salary + commissions. The schedule is Monday-Friday 8:30am to 5pm and Saturdays 9am-2pm.