Part-Time Guest Services Specialist

The Part-Time Guest Services Specialist is passionate about providing an exceptional experience for our guests. In this role, you will engage with guests to assist with their inquiries, manage check-ins and check-outs, and process payments while following company policies. You will also be responsible for important front office documentation and ensuring safety and security standards for both guests and team members. Key Responsibilities Demonstrate a strong commitment to delivering outstanding guest experiences. Respond to guest requests promptly and follow up thoroughly. Resolve guest concerns using the Make it Right process, treating both guests and colleagues with respect and kindness. Efficiently manage reservations, registration, payment processing, and guest departures according to company standards. Handle collection efforts for in-house balances and maintain accurate cash, credit card, and city ledger accounts. Prepare, manage, and disassemble the breakfast display efficiently. Keep the front desk and communal areas tidy and organized, adhering to company cleanliness standards. Promote the company's offerings to inquiries, aiming to convert them into bookings. Gather guest information and identify potential sales opportunities. Conduct regular property tours to ensure adherence to branding standards. Accommodate reasonable guest requests whenever possible. Fully comply with company policies, including key control procedures and promptly reporting any safety or security issues. Additional Responsibilities Assist in maintaining overall hotel cleanliness, supporting cleaning efforts in various areas. Cross-train in housekeeping and laundry operations to provide support as needed. Take on additional tasks as assigned by management. Benefits Weekly Pay!Competitive wages A positive work environment Employee recognition programs Vision insurance 401(k) savings plan Employee Assistance Program (EAP) Employee perks program offering discounts at major companies Compensation Compensation for this role varies based on experience and location. The company follows all federal, state, and local minimum wage laws.