Technical Program Manager

Position OverviewWe are seeking an experienced Technical Program Manager to build, scale, and manage operational processes supporting Product and Engineering teams.This role will also oversee the end-to-end execution of enterprise customer programs and events, including virtual customer forums and in-person executive sessions.The ideal candidate will serve as a bridge between Product, Engineering, Account teams, and enterprise customers. The person will help manage customer feedback programs, track strategic feature requests, improve operational workflows, and ensure customer insights are effectively communicated to product teams.Key ResponsibilitiesCustomer Forum and Event OperationsManage the end-to-end execution of virtual customer forums and annual in-person executive events.Coordinate invitations, registrations, attendee tracking, schedules, communications, and event logistics.Manage pre-event and post-event surveys and consolidate customer feedback.Provide real-time operational and host support during customer sessions.Support executive-level roadmap discussions and customer advisory meetings.Travel is not required for this position.Customer Feedback and Feature Request ManagementBuild and maintain scalable workflows between Product, Engineering, Account, and customer-facing teams.Track feature requests and product feedback from strategic enterprise customers.Organize, document, and prioritize customer requirements.Ensure critical customer feedback is shared with Product and Engineering teams.Support the incorporation of customer insights into product roadmap planning.Improve visibility into the status and progress of customer-requested features.Cross-Functional Program ManagementManage multiple programs and workstreams across Product, Engineering, and Field teams.Track milestones, dependencies, risks, action items, and deliverables.Proactively identify operational blockers and drive them toward resolution.Keep stakeholders aligned through regular updates, documentation, and reporting.Coordinate with teams working across multiple time zones.Ensure critical programs remain on schedule and meet business objectives.Process Improvement and Operational ExcellenceDesign, document, and implement repeatable processes and workflows.Improve collaboration between internal R&D teams and customer-facing teams.Identify opportunities to automate manual operational tasks.Develop scalable systems for tracking customer requests, events, and program activities.Use AI tools and AI-assisted development techniques to improve operational efficiency.Create clear documentation, templates, dashboards, and reporting processes.Required Qualifications5+ years of experience in technical program management, project management, product operations, or operational program management within a software or technology organization.Bachelor’s degree in a technical field or equivalent practical experience.Proven experience building workflows, processes, and operating models from the ground up.Strong experience managing cross-functional dependencies, risks, milestones, and stakeholders.Experience working closely with Product, Engineering, Sales, Account Management, or Customer Success teams.Hands-on experience with Jira or similar project and workflow management tools.Working knowledge of SQL and/or Python.Experience using AI tools or AI-assisted development to automate workflows and improve productivity.Strong written, verbal, and executive-level communication skills.Ability to anticipate challenges, remove blockers, and drive programs independently.Experience collaborating with global teams across multiple time zones.Preferred QualificationsMaster’s degree or advanced degree in a technical or business-related discipline.Experience working within a B2B SaaS, cloud, or enterprise software environment.Strong understanding of the software development lifecycle.Familiarity with cloud-native technologies and infrastructure.Previous experience managing enterprise customer programs, customer advisory boards, product advisory boards, customer onboarding, or customer solutioning programs.Experience supporting executive-level customer events or product roadmap discussions.Regards,Gaganpreet SinghLead - Talent Acquisitionwww.dynpro.com