Event Manager (Alameda)

The Events Manager is responsible for driving, coordinating, and executing beverage service and hospitality events across the San Francisco Design Center campus. This role is focused on operational excellence, premium guest experience, and leadership execution. This is not a sales or commission-based role. Business is primarily contract-driven, and success is measured by operational performance, financial control, and service quality. The ideal candidate is a hands-on hospitality leader who thrives in fast-paced environments, demonstrates strong service leadership, and maintains exceptional standards of professionalism and execution.Key ResponsibilitiesEvent Planning & Client ExperienceServe as primary client contact from inquiry through post-event follow-upConduct site tours, tastings, and client planning meetingsDevelop event proposals, pricing, and event ordersCoordinate event details including menus, timelines, staffing, and layoutsMaintain accurate event records in event management systems (Tripleseat experience preferred)Event Operations & ExecutionOversee on-site event setup, service execution, and breakdownLead pre-shift briefings covering timelines, VIP guests, and service expectationsResolve operational challenges in real time with professionalism and composureMaintain brand presentation, service quality, and guest experience standardsTeam LeadershipSupervise bartenders, servers, captains, and support staff during eventsProvide clear direction on service flow and assignmentsLead by example through hands-on service support during high-volume eventsSupport training and development of event staffFinancial & Business ManagementPrepare event estimates, invoices, and billing documentationMonitor revenue, labor costs, and cost of goodsSupport forecasting and budget trackingEnsure timely deposit and payment processingCompliance & SafetyEnsure compliance with alcohol service regulations and safety standardsMaintain sanitation and food safety complianceCommunicate emergency and safety procedures to staffReport incidents or safety concerns immediatelyVendor & Partner CoordinationManage vendor logistics including rentals, florals, audiovisual, and staffing partnersConfirm vendor compliance documentation and insurance requirementsSupport load-in and load-out coordinationPost-Event ResponsibilitiesConduct post-event walkthroughs to restore spacesSend client follow-up communications within 24 hoursCollect feedback and document operational improvementsLeadership & Culture ExpectationsThis role requires strong hospitality leadership presence and professional conduct.Successful candidates will demonstrate:Ownership mentality and accountabilitySolution-oriented thinkingStrong communication and emotional composure under pressureHands-on leadership during high-volume service periodsTeam respect is earned through operational credibility and work ethic. Leadership presence on the floor during peak service is expected.Performance ExpectationsYou will be evaluated on:Operational PerformanceEvent execution qualityService speed and consistencyCompliance adherenceFinancial PerformanceMargin protectionLabor efficiencyInventory accuracyTeam LeadershipStaff morale and professionalismClear communication and directionGuest ExperienceClient satisfactionBrand standard consistencyQualifications3–5 years of event management experience in beverage sales within hospitality, hotel, catering or restaurantsStrong understanding of event sales, planning, and execution workflowsExcellent client service and communication skillsAbility to manage multiple events in fast-paced environments, Vendor management, change management and risk management.Tripleseat or similar event software experience preferredServSafe, Allergen, and Responsible Alcohol Service certifications preferred (or obtained within 30 days of hire)Physical RequirementsAbility to stand for extended periodsAbility to lift up to 30 lbsActive on-site presence required during events and restaurant operational hoursSchedule ExpectationsFlexible schedule requiredAvailability for evenings, weekends, and holidaysAbility to respond to urgent operational or client needs outside standard business hours Infuse Hospitality, part of the Phoenix3 Collective portfolio, provides culinary and hospitality solutions for corporate workplaces, specialty venues, and the activation of mixed-use spaces. We're redefining how hospitality enhances the places where we work, gather, and connect. Infuse currently operates dining locations nationwide. More information about Infuse Hospitality can be found at Infuse Hospitality |Redefining how hospitality enhances the places where we work.Don't meet ALL the requirements but think you have the ability and determination to have an impact in this role? Let us know! Data shows that diverse candidates may be less likely to apply when they do not think they meet all the job requirements, but very few successful candidates possess all the requested skills and experiences. We are a culture of learners, and we want culture accelerators who are willing to learn and grow. If you think that is you and this role fits with your career aspirations, give it a shot!