After-Sales Performance Analyst

Are you passionate about data analysis and turning business insights into measurable improvements? Do you enjoy identifying trends, optimizing reporting processes, and supporting decision-making in an international environment?We are looking for an analytical and proactive After-Sales Performance Analyst to join our central Product Support team. In this role, you will be responsible for analyzing after-sales performance across multiple markets, developing reporting solutions, and supporting operational and strategic decisions with data-driven insights.This position is ideal for someone who combines strong analytical capabilities with business understanding and enjoys working in a dynamic international organization.What you'll be doingAnalyze After-Sales performance data to identify trends, risks, and improvement opportunitiesDevelop, maintain, and optimize KPIs, dashboards, and management reportsPrepare weekly and monthly performance reports with actionable business insightsSupport decision-making processes through data analysis and performance monitoringCollaborate with After-Sales teams across multiple countries to improve reporting quality and operational efficiencyEnsure data accuracy and consistency across internal reporting systemsContribute to the development and improvement of reporting processes and analytical toolsSupport and train colleagues in the effective use of reporting systems and performance metricsWhat we're looking forStrong proficiency in Microsoft Excel, including Power Query, Power Pivot, and Data ConnectionsStrong analytical thinking and problem-solving skills with attention to detailAbility to interpret data and present findings in a clear and business-oriented mannerGood organizational skills and ability to manage multiple priorities independentlyStrong written and verbal communication skills in EnglishExperience with performance analysis, business reporting, or business intelligence is considered an advantageWhat we offerA stable position in a well-established international organization with strong ethical standardsOpportunities for professional growth and continuous developmentExposure to international operations and cross-functional collaborationA supportive and experienced team environmentModern tools and systems to support analytical workHybrid working possibility with one remote working day per weekHealth insurance after the probation periodInterested?We'd love to hear from you — send us your CV in English and take the next step in your career with us.J-18808-Ljbffr