Network Field support

Job Title: Network Field support Location: Raleigh, NC Duration: Long term Scope of Work Services include, but not limited to, Inbound Technical problem resolution, for High-Speed Internet (HSI) customers for both internet and/or voice. Primary objectives for Contact Operations are defined as a specified Programming, Assignment, and Structure Load services with client technicians Description of Services/Deliverables: Aiding field operations technicians in restoring customer services by performing tasks such as ONT changes, activations, and service provisioning Assignment Assigning facilities, correcting service orders, correcting programming or redirecting orders to engineering or customer support teams to ensure prompt service delivery to customers. Structure Load Assign facilities and/or reroute tickets to relevant departments to rectify order or assignment errors Responsible for maintaining, and provisioning logical inventory into critical systems, to provide voice and data services over copper and fiber facilities Job Type: Contract Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Ability to Relocate: Raleigh, NC 27601: Relocate before starting work (Required) Work Location: In person